What are the responsibilities and job description for the Associate Claims Examiner position at Assurant?
Our shipping insurance agency in the West San Fernando Valley is looking for a full-time claims representative that speaks English and French . Claims experience not needed.
What we do:
We offer shipping insurance coverage for packages shipped via UPS, FedEx, the USPS and most major shipping carriers. Our rates are at a discount to the carrier rates and the claims process is completely online and processed quickly. We are a small, casual inside sales agency without walk-in traffic.
What we need:
We need someone who is VERY ORGANIZED and has experience dealing with customers via the telephone & email. You must be able to manage emails and inbound calls and keep it all organized and accounted for. This position requires someone who is a self starter and does not need to be micro managed. You will be dealing directly with customers regarding their shipping insurance claims and manage the entire process from filing to completion. In addition to claims processing this position will support general customer inquiries. This position relies on being organized and being in contact with customers.
Computer and internet experience is a must. An active California P&C Insurance license is preferred, but not mandatory.
Primary responsibilities include, but are not limited to:
Process and manage large amount of incoming and current claims.
Communicate with customers regarding open claims.
Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
Answer claims inquiries via email, live chat, and telephone.
Answer customer support questions.
Scanning documents.
Requirements include:
Ability to speak English and French .
Customer service experience and ability to manage potentially irate customers.
Ability to articulate using email and phone.
Ability to multi task and stay organized.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
QuickBooks experience a plus.
Proficient using the Internet for research.
Email communication pro.
Reliable transportation.
Superb attendance record.
High School diploma
NOTE: We are located in Woodland Hills, CA. The position will be remote due to Covid-19, but we may move to a hybrid office position in the near future. Some training can be done in person at our office if needed.
Company Overview and Benefits
Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.
We offer a competitive salary and comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.
Compensation is based on experience and a language differential/allowance will be included for this French-speaking position.
Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheck. We offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goals. These include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.
Health Coverage Starting Day One: We offer competitive health and wellbeing benefits to support you and your family. You can choose from a range of health and dental plan options, as well as health plan accounts.
Disability and Life Insurance: We provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.
Retirement: Assurant offers retirement savings plans globally. U.S. based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.
Employee Stock Purchase Plan: Assurant’s Employee Stock Purchase Plan (ESPP) allows employees to purchase shares of Assurant, Inc. stock at a 10 percent discount with funds contributed through after-tax payroll deductions.
Career Development: Assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.
Work-Life Balance: We strive to provide a work environment that encourages work/life balance. Options depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.
