What are the responsibilities and job description for the Call Center Agent (Weekly Pay, Benefits, +Etc.) position at Aston Carter?
Our client, a leader in the insurance industry, is looking to hire Customer Service Associates to join their corporate call center located in the Cambridge, ON area.
Please note - this is position starts off as in office for training purposes in the Cambridge, ON area for the first month and will then be 100% work from home.
Key Responsibilities:
- Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
- Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
- Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
- Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
Employee Value Proposition (Why Work Here?):
- Full time hours
- Room for growth (everyone has started on the phones)
- Equipment provided
- Hourly Pay Benefits Weekly Pay Paid Training
Must Have Experience/Skills:
- 1 Years of Call Center / Phone Based Customer Service Experience
- Excellent communication skills (English - Verbal and Written)
- Basic Knowledge/Experience of Microsoft Office (Outlook, Word, Etc.)
Disclaimer
The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
À propos d'Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
