What are the responsibilities and job description for the Call Center Representative position at Aston Carter?
Description:
- Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual
- Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures
- Handles internal calls for assistance, determines the caller's needs, and provides the needed information / service or routes the caller to the appropriate department or individual
- Handles internal paging
- Know the functions of the various departments to ensure that callers are routed to the appropriate location
- Is the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect
- Provides meet-me paging services as required
- Handles emergency calls and code pages received from within the institution and notifies the appropriate parties according to established procedures
- Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity
- Acts as a backup to the other Telecommunications positions when needed
Skills:
Customer service
Call center
Inbound call center
Microsoft office,
,Answering phones
Patient calls
Hours: 2nd shift 3pm -11pm rotating weekend (one weekend then one off)
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18
