Contact Center Representative II Salary in the United States
How much does a Contact Center Representative II make in the United States?
As of July 01, 2026, the average salary for a Contact Center Representative II in the United States is $44,185 per year, which breaks down to an hourly rate of $21.
However, a Contact Center Representative II's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $51,527
Majority Range (25th-75th percentile): $40,769 to $48,028
Key Factors That Influence Contact Center Representative II Salaries
A Contact Center Representative II's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.
How Experience Level Affects Contact Center Representative Salaries?
Experience is a primary driver of a Contact Center Representative II's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Contact Center Representative I (0-1 years): $38,797
Contact Center Representative II (1-3 years): $44,185
Contact Center Representative III (3-5 years): $50,834
Contact Center Supervisor (5+ years): $64,788
Job Role
Years of Experience
Average Salary
Contact Center Representative I
0-1 years
$38,797
Contact Center Representative II
1-3 years
$44,185
Contact Center Representative III
3-5 years
$50,834
Contact Center Supervisor
5+ years
$64,788
$38,797Contact C...
$44,185Contact C...
$50,834Contact C...
$64,788Contact C...
View as Table
View as Graph
What Am I Worth?
How Do Contact Center Representative II Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Contact Center Representative IIs.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Contact Center Representative IIs
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $55,731
San Francisco: $55,120
Oakland: $53,959
San Jose, CA$55,731
San Francisco, CA$55,120
Oakland, CA$53,959
New York, NY$50,874
Paramus, NJ$50,256
Queens Village, NY$50,253
Passaic, NJ$50,211
Bergenfield, NJ$50,207
Stamford, CT$50,110
Huntington, NY$50,092
Newark, NJ$49,766
Bridgeport, CT$49,672
Vallejo, CA$49,584
New Brunswick, NJ$49,567
Petaluma, CA$49,540
Middlesex, NJ$49,456
Somerset, NJ$49,425
Santa Cruz, CA$49,368
Boston, MA$49,098
Monterey, CA$48,943
Seattle, WA$48,842
Santa Rosa, CA$48,833
Los Angeles, CA$48,820
Juneau, AK$48,705
Washington, DC$48,657
Orange, CA$48,499
Santa Ana, CA$48,383
Long Beach, CA$48,338
Anaheim, CA$48,330
Anchorage, AK$48,307
Santa Maria, CA$48,175
Everett, WA$48,166
Danbury, CT$48,011
Bremerton, WA$47,950
Tacoma, WA$47,790
New Suffolk, NY$47,790
Sacramento, CA$47,777
Santa Barbara, CA$47,729
Trenton, NJ$47,680
San Diego, CA$47,680
Brockton, MA$47,631
Fairbanks, AK$47,523
Lompoc, CA$47,411
Lowell, MA$47,375
Ventura, CA$47,366
Nashua, NH$47,357
Stockton, CA$47,353
Modesto, CA$47,031
Poughkeepsie, NY$46,933
Olympia, WA$46,849
Kennewick, WA$46,849
New Haven, CT$46,832
Lawrence, MA$46,673
Hartford, CT$46,628
Riverside, CA$46,620
New Bedford, MA$46,575
Richland, WA$46,575
Bakersfield, CA$46,514
San Bernardino, CA$46,496
New Britain, CT$46,491
Atlantic City, NJ$46,491
New London, CT$46,474
Norwich, CT$46,461
Portsmouth, NH$46,452
Boulder, CO$46,358
Portland, OR$46,297
Worcester, MA$46,293
Minneapolis, MN$46,156
Philadelphia, PA$46,094
Honolulu, HI$45,948
Saint Paul, MN$45,927
Vineland, NJ$45,917
Providence, RI$45,789
Chicago, IL$45,661
Bellingham, WA$45,608
Springfield, MA$45,572
Baltimore, MD$45,559
Chico, CA$45,449
Pittsfield, MA$45,329
Manchester, NH$45,245
Spokane, WA$45,051
Denver, CO$45,047
Albany, NY$44,839
Troy, NY$44,821
Nassau, NY$44,774
Schenectady, NY$44,728
Wilmington, DE$44,693
Burlington, VT$44,631
Salem, OR$44,614
Portland, ME$44,477
Yakima, WA$44,432
Rochester, MN$44,295
Reno, NV$44,273
Fresno, CA$44,273
Milwaukee, WI$44,234
Detroit, MI$44,189
Ann Arbor, MI$44,182
Allentown, PA$44,176
Colorado Springs, CO$44,101
Syracuse, NY$44,079
Carson City, NV$44,079
Houston, TX$44,017
Eugene, OR$43,995
Gary, IN$43,942
Springfield, OR$43,907
Bismarck, ND$43,898
Galveston, TX$43,867
Medford, OR$43,801
Fort Collins, CO$43,783
Concord, NH$43,761
Austin, TX$43,748
Mesa, AZ$43,655
Reading, PA$43,650
Phoenix, AZ$43,646
Dallas, TX$43,633
Saint Cloud, MN$43,590
Madison, WI$43,531
Utica, NY$43,412
Rochester, NY$43,341
Des Moines, IA$43,337
Raleigh, NC$43,332
Atlanta, GA$43,266
Battle Creek, MI$43,253
Salt Lake City, UT$43,239
Lancaster, PA$43,173
Harrisburg, PA$43,111
Kansas City, MO$43,067
Champaign, IL$43,058
Kansas City, KS$43,058
Fort Worth, TX$43,054
Columbus, OH$43,046
Boca Raton, FL$43,036
Pittsburgh, PA$43,019
Richmond, VA$43,001
Indianapolis, IN$42,992
Cleveland, OH$42,988
Las Vegas, NV$42,935
Cincinnati, OH$42,935
Petersburg, VA$42,868
Huntsville, AL$42,802
Lansing, MI$42,772
Lebanon, PA$42,767
Pueblo, CO$42,762
Appleton, WI$42,749
Buffalo, NY$42,731
Dayton, OH$42,718
Racine, WI$42,709
Charlotte, NC$42,705
Saint Louis, MO$42,692
York, PA$42,665
Elkhart, IN$42,665
Gastonia, NC$42,657
Billings, MT$42,646
Beaumont, TX$42,634
Lorain, OH$42,625
Benton Harbor, MI$42,616
Toledo, OH$42,608
Binghamton, NY$42,586
Rock Hill, SC$42,581
Rockford, IL$42,559
Springfield, IL$42,541
Elyria, OH$42,537
Fargo, ND$42,537
Flagstaff, AZ$42,506
Fort Lauderdale, FL$42,479
Duluth, MN$42,453
Miami, FL$42,453
Cheyenne, WY$42,422
Grand Forks, ND$42,422
Bangor, ME$42,325
Cedar Rapids, IA$42,276
Durham, NC$42,258
Louisville, KY$42,254
Grand Rapids, MI$42,245
Hialeah, FL$42,241
Casper, WY$42,179
Scranton, PA$42,126
New Orleans, LA$42,113
Virginia Beach, VA$42,108
Akron, OH$42,086
Peoria, IL$42,029
Sarasota, FL$42,020
Nashville, TN$41,989
Omaha, NE$41,989
Green Bay, WI$41,989
Baton Rouge, LA$41,967
Charleston, SC$41,958
Jamestown, NY$41,936
Davenport, IA$41,936
Tucson, AZ$41,914
Saint Petersburg, FL$41,887
Tampa, FL$41,879
Evansville, IN$41,852
Port Arthur, TX$41,852
Bradenton, FL$41,834
Santa Fe, NM$41,755
Orlando, FL$41,675
Clearwater, FL$41,662
Canton, OH$41,569
La Crosse, WI$41,569
Albuquerque, NM$41,543
Newport News, VA$41,538
High Point, NC$41,525
Ogden, UT$41,507
Corpus Christi, TX$41,472
Norfolk, VA$41,446
Laramie, WY$41,446
Rock Island, IL$41,419
Saginaw, MI$41,410
Jacksonville, FL$41,406
Salisbury, NC$41,397
Boise, ID$41,388
Moline, IL$41,366
Fort Myers, FL$41,353
Memphis, TN$41,344
Tulsa, OK$41,322
Waterloo, IA$41,295
Spartanburg, SC$41,251
Lincoln, NE$41,229
Fort Wayne, IN$41,220
Provo, UT$41,216
Cedar Falls, IA$41,163
San Antonio, TX$41,145
Greensboro, NC$41,127
South Bend, IN$41,123
Savannah, GA$41,074
Muskegon, MI$41,057
Birmingham, AL$41,052
Winston Salem, NC$41,031
Lake Charles, LA$40,924
Anderson, IN$40,915
Lexington, KY$40,902
Augusta, GA$40,889
Greenville, SC$40,889
Lima, OH$40,853
Wichita, KS$40,849
Tuscaloosa, AL$40,849
Columbia, SC$40,809
Springfield, OH$40,800
Asheville, NC$40,730
Bloomington, IN$40,699
Knoxville, TN$40,540
Shreveport, LA$40,535
Wilmington, NC$40,478
Roanoke, VA$40,478
Topeka, KS$40,398
Frankfort, KY$40,393
Oklahoma City, OK$40,363
Chillicothe, OH$40,345
Longview, TX$40,341
Melbourne, FL$40,336
Sioux Falls, SD$40,266
Mobile, AL$40,261
Terre Haute, IN$40,244
Altoona, PA$40,217
Amarillo, TX$40,186
Killeen, TX$40,173
Fayetteville, AR$40,138
Chattanooga, TN$40,124
Sioux City, IA$40,085
Idaho Falls, ID$40,076
Lynchburg, VA$40,040
Gainesville, FL$39,983
Portsmouth, OH$39,961
Little Rock, AR$39,952
Lafayette, LA$39,934
Youngstown, OH$39,934
Daytona Beach, FL$39,908
Clarksville, TN$39,903
Pensacola, FL$39,899
Temple, TX$39,896
Hopkinsville, KY$39,767
Erie, PA$39,758
Florence, SC$39,740
Charleston, WV$39,669
Great Falls, MT$39,647
Macon, GA$39,585
Tallahassee, FL$39,581
Fayetteville, NC$39,572
Waco, TX$39,563
Helena, MT$39,532
Pine Bluff, AR$39,516
Vincennes, IN$39,462
Lubbock, TX$39,444
Alamogordo, NM$39,417
Twin Falls, ID$39,378
Rapid City, SD$39,364
Jackson, MS$39,285
Huntington, WV$39,282
Greenville, MS$39,280
Parkersburg, WV$39,235
Montgomery, AL$39,227
Wichita Falls, TX$39,183
Springfield, MO$39,183
Biloxi, MS$39,161
Monroe, LA$39,117
Johnstown, PA$39,086
Sumter, SC$39,068
Columbus, GA$39,064
Pascagoula, MS$38,980
Abilene, TX$38,980
Kingsport, TN$38,865
Albany, GA$38,865
Gulfport, MS$38,852
Alexandria, LA$38,706
Fort Smith, AR$38,596
El Paso, TX$38,476
Las Cruces, NM$38,277
Harlingen, TX$38,165
Pocatello, ID$38,158
Florence, AL$38,101
Brownsville, TX$38,092
Mcallen, TX$37,999
Dothan, AL$37,937
Columbus, MS$37,675
Altus, OK$37,469
Lawton, OK$37,385
Pierre, SD$37,226
What Skills Can Increase a Contact Center Representative II's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 17.37% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Technical Services (Mentioned in 1.71% Job Postings): Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
Talent Acquisition (Mentioned in 1.19% Job Postings): Talent acquisition is the process of identifying organizational staffing needs, recruiting qualified candidates and selecting the candidates best suited for the available positions.
See More Skills
Skills
Demand Percentage
Customer Service
17.37%
Technical Services
1.71%
Talent Acquisition
1.19%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on a Contact Center Representative II's salary.
Planning: Can increase your salary by up to 14%.
Attention to Detail: Can increase your salary by up to 7%.
Commitment: Can increase your salary by up to 6%.
Skill
Salary
Salary % Increase
Planning
$50,371
14%
Attention to Detail
$47,278
7%
Commitment
$46,836
6%
Telemarketing
$46,836
6%
Goal Oriented
$46,394
5%
Support Services
$45,511
3%
Get Latest Data
Contact Center Representative II Salary by Company Size: Startups vs. Enterprise
Contact Center Representative II salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $49,421.
While startup companies pay approximate $41,795.
Contact Center Representative II Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$41,795
Growth Stage
51~500
$44,205
Established
501~5000
$47,725
Enterprise
5000+
$49,421
Contact Center Representative II Salary by Industry: Top Paying Sectors
For Contact Center Representative II roles, the industry you choose can affect earning potential
by as much as 44% (the gap between the highest and lowest paying industries).
Data shows that the Financial Services and Pharmaceuticals
sectors offer the strongest compensation, at 20% above the average.
In contrast, Contact Center Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay,
as these industries often view Contact Center Representative II as a support function rather than a direct revenue driver.
The top paying industries for a Contact Center Representative II
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Financial Services
$53,022
$25.0
20%
Pharmaceuticals
$52,138
$25.0
18%
Software & Networking
$51,696
$25.0
17%
Biotechnology
$50,813
$24.0
15%
Internet
$49,487
$24.0
12%
How Education impacts a Contact Center Representative II's Salary?
Your level of education can impact your salary potential.
While many Contact Center Representative IIs enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for a Contact Center Representative II with a High School Diploma or Technical Certificate is between
$42,170
and $45,513).
Contact Center Representative II Salaries by Degree Level
Typical Education for Contact Center Representative II
No Diploma3.4%
High School44.1%
Associates14.4%
Bachelors32.2%
Masters5.9%
Doctorate0.0%
view as table
Degree Level
% of user with this level of education
No Diploma
3.4%
High School
44.1%
Associates
14.4%
Bachelors
32.2%
Masters
5.9%
Doctorate
0.0%
view as graph
Contact Center Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Contact Center Representative II's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on July 01, 2026
$40,769
Average$44,185/year
$48,028
$3,397
Average$3,682/month
$4,002
$784
Average$850/week
$924
$20
Average$21/hour
$23
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$48,028
$4,002
$924
$23
Average
$44,185
$3,682
$850
$21
25th Percentile
$40,769
$3,397
$784
$20
Contact Center Representative II Salary Growth & Career Path
For a Contact Center Representative II, the most direct path to higher earnings is advancing to the Contact Center Representative III role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$50,834 - a projected growth of
15%
over your current level.
Salaries of jobs related to Contact Center Representative II
Salary Trends for Contact Center Representative II
Salaries for a Contact Center Representative II can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $39,353 in 2023
to around $37,945 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Contact Center Representative II salary trends,
.
Average Annual Salary of Contact Center Representative II Over Time
2022
$???
2023
$39,353
2024
$38,354
2025
$37,945
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$39,353
2024
$38,354
2025
$37,945
2026
View More
2027
View More
Most common benefits for Contact Center Representative II
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Contact Center Representative II
Here are companies hiring for Contact Center Representative II and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Contact Center Representative II
1. Where can a Contact Center Representative II earn the most?
A Contact Center Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer.
According to the latest salary data by Salary.com, a Contact Center Representative II earns the most in San Jose, CA, where the annual salary of a Contact Center Representative II is $55,731.
2. What is the highest pay for Contact Center Representative II?
The highest pay for Contact Center Representative II is $51,527.
3. What is the lowest pay for Contact Center Representative II?
The lowest pay for Contact Center Representative II is $37,659.
4. What are the responsibilities of Contact Center Representative II?
Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.
5. What industry pays the highest salary for Contact Center Representative II?
The Financial Services industry offers the highest average compensation for Contact Center Representative II roles,
with salaries approximately 20% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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