What are the responsibilities and job description for the CAS Wireline (Voice) position at Aston Carter?
Description:
Job Description: Customer Account Specialist – Wireline (Voice)
For Aston Carter: Salary range starts at $36,500.00 (Winnipeg) & $38,000 (Vancouver/Calgary) (is determined based on experience)
The most important thing to do is to sustain durable and lasting relationships with our customers. Through clear communication and understanding of our products and services you can speak to the benefits and the value of choosing Shaw. By answering customers questions about their services, and tailor their accounts you will show how we meet their and their families’ conductivity needs. In exceeding the customers’ expectations you are providing the best in class customer service, being accountable to First Call resolution of all the customers’ needs and creating a loyal customer by being professional, pleasant and knowledgeable.
• Associates will wear many hats within the call center.
• The purpose of this is to work with retention inquiries, move conversation to upselling contract add ons - ie faster internet, better cable package, etc.
• Working with client customers.
• Handling around 40 inbound calls per day. (11 minute calls, 4 per hour).
• Establish strong customer relations with external customers and prevent cancellations.
• Promote client products and services through identifying customer needs and upselling.
• Seek out opportunities to increase revenue by promoting our products and services.
• Ensure department and individual goals are consistently met - Represent client in a positive and professional manner.
• Using MS Office to communicate with the team and log notes.
Additional Skills & Qualifications:
Looking for people who have had sales experience, customer service experience, retail/on ground is okay, but a lot of candidates were unable to keep the conversation going, looking for people who can lead those conversations, no one who has issues speaking to even us
MUST HAVES:
- Willingness to WFH and return to office in the future as required.
- 2 years of Customer Service experience in any capacity with exceptional communication skills
- Sales mentality with the ability to pick up on retention/upselling conversations
- Strong command of English written/spoken.
- Must have WFH capabilities
- Full Schedule Availability
- Must live 100KM or 2 hour commute within the nearest Vancouver/Winnipeg/Calgary client location
NICE TO HAVES:
- Relevant experience in a retention/loyalty customer service role
- Telecommunications experience
Experience Level:
Intermediate Level
À propos d'Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $36,500 - $38,000
