What are the responsibilities and job description for the Customer Advocate position at Aston Carter?
Hiring ASAP: Customer Advocate (Fully On-Site)
Looking for a candidate that is adaptable in changing situations and eager to contribute to the team!
What would I be doing?
- Provide accurate and consistent communications to internal and external customers via phone and email
- Take in customer orders and provide excellent customer service
- Exercise problem resolution skills and ensure customer satisfaction
- Review inventory/order reports to ensure accuracy and correct any discrepancies
- Perform inventory management and accurately log data in company systems as it pertains to product inventory
- Manage shipments and ensure timely updates around orders and deliveries
- Develop strong relationships with internal and external customer contacts
What are the qualifications?
- High school diploma or GED required
- Bachelor’s degree in a related field is preferred but not required
- 3-5 years manufacturing industry experience is a MUST
- 3-5 years of customer service experience or experience in a similar role
- Microsoft Office and database systems (Word, Outlook, Excel) and typing skills
- Adaptability and eagerness to learn/take initiative
- Strong problem resolution skills
What is the schedule?
- Monday - Friday 8:00 am - 4:30 pm
- FULLY ON SITE ROLE
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
