What are the responsibilities and job description for the Customer Service (Shadeland) position at Aston Carter?
Description:
This department handles all inbound calls from patients that are inquiring about their bills. Patients could be asking questions such as:
-How much was the procedure or service I received?
-Why was the discount not posted correctly on my bill?
-Why was I overcharged for this procedure?
-Why did I not receive my refund?
-They are reading and interpreting EOB's (explanation of benefits) to patients.
Candidates receive about 30-40 calls a day. Currently the call length is about 8-9 minute talk times and they are entering in and looking up patient information while they are speaking on the phone navigating the dual monitor screens.
The software's they will be using are Cerner, SMS, IDX, Medicaid, Search America, and navigating through insurance websites. However, they will be trained on all of the software because most is unique to this company
Skills:
customer service, call center, healthcare, Medical, Collections customer service, Administrative skills, Relationship management, Spanish speaking, bilingual, Call center, Administrative support, Insurance verification, Schedule appointments
Top Skills Details:
customer service
Additional Skills & Qualifications:
MUST HAVE:
- At least 2 years of customer service/call center experience
- Strong computer proficiency and ability to navigate on dual monitors, typing while talking on the phone ability- this needs to be asked when talking about their customer service experience
- Good job tenure - at least 1-2 jobs that show stability
- At least 2 candidates needs to be bilingual (English & Spanish)
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Responsibilities:
Description:This department handles all inbound calls from patients that are inquiring about their bills.Salary : $17
