What are the responsibilities and job description for the Customer Service Supervisor position at Aston Carter?
Telecommunication Company in Valley Stream NY is hiring a Supervisor in their Call Center Office!
Schedule: Monday - Friday | 8am - 4pm
Job Description:
The Call Center Supervisor is part of a team of representatives responsible for handling inbound and outbound calls in a timely manner. The Supervisor will be the primary point of contact for the Call Center Representatives - assisting with any questions and ensure procedures and protocols are being followed.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify Representative customers’ needs, clarify information, research issues and provide solutions and/or alternatives
• Build relationships with internal teams
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Additional Skills & Qualifications:
- Previous experience working as a Lead or Supervisor
- Excellent verbal and written communication skills
- Excellent sales and customer service skills
- Excellent interpersonal and negotiation skills
- Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $50,000 - $55,000
