Debt Counselor II

**NOW HIRING - Debt Counselor Level 2 - Suitland, MD**

Under general supervision, the Debt Counselor II works to monitor, control and liquidate delinquent member accounts, and establishes repayment schedules to liquidate loan balances in accordance with federal and state regulations.

The position’s essential duties include the following:

• Provides financial counseling and assistance to members who are experiencing financial difficulties.

• Negotiates to establish mutually agreeable repayment arrangements with delinquent members to include extension agreements/payment modifications.

• Contacts delinquent members on a regular basis and follows up on broken promises.

• Performs skip-tracing in order to locate, contact and collect from members whose whereabouts are unknown.

• Recommends appropriate course of action when members refuse to make satisfactory repayment arrangements (i.e. foreclosures, repossession, litigation, charge-off, payment modification and/or extension).

• Ensures appropriate documentation is available for chosen course of action.

• Maintains complete and accurate records of all collection activity within the Ultrafis or VISA Collection System.

• Prepares various reports and logs for review.

• Makes policy and/or procedural recommendations based on observations.

• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Attends work regularly and according to work schedule limits absences according to personnel policies regarding leave usage.

• Interacts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.

• Assists with meeting departmental goals as required.

Additional Qualifications & Info:

• 2 years of Financial Collections
• M-F 9a-5:30p
• Every 6-8 weeks, a Saturday shift from 8-12 or 9-1 will be required
• Will offer hybrid opportunity after 90 days in office - 3 days in office, 2 days remote

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.