What are the responsibilities and job description for the Entry Level - Service Router position at Aston Carter?
Description:
• Receive, resolve and route inbound calls for alarm repairs from both customers and technicians
• Schedule and route service tickets for alarm repairs
• Assist customers calling with need of repairs with scheduling
• Assist alarm/security techs with their routes and schedule management
o Ensure alarm techs are on time in their routes, call customers to reschedule if not able to make it
• Provide information for service managers with requests on follow up tickets
• Empathize and de-escalate customers who are in need of repairs and can potentially be upset about this
Skills:
customer service, data entry, microsoft office, dispatch, field service, scheduling coordinating, dispatching, driver management, logistics, Transportation, Service, Inbound call
Top Skills Details:
customer service,data entry,microsoft office
Additional Skills & Qualifications:
Previous call center experience does well in this department due to the fast paced and high volume nature of this position, as well as the need to quickly navigate multiple programs while communicating with a customer or technician,
Experience Level:
Expert Level
#csrW22
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20
