What are the responsibilities and job description for the Hybrid Customer Service Rep position at Aston Carter?
Looking for a HYBRID Collections Representative!
Join a recognized Fortune's “100 Best Companies To Work For”
Pay: $18 hr
Schedule: Mon - Fri 8am - 5pm
Worksite Location: Reno, NV
Contract Length: 18 months Contract-to-Hire
Job Description:
The Collections Representative will be responsible for both inbound and outbound calls along with emails regarding past due client accounts.
Good communication skills are essential, as the Collections Representative will be trying to recover company losses by obtaining payments from delinquent clients. Must be proficient in basic math to set up payment plans based on budget information provided by clients. Should be able to respond to caller concerns and difficulties with a sense of empathy and understanding while also maintain firmly that each client make arrangements to satisfy the delinquent account.
Required Skills:
Outstanding customer service skills!
Ability to empathize with and de-escalate upset customers.
Highschool Diploma or equivalent
Preferred Qualifications Skills:
1 years of previous experience in collections, bankcard, banking, or financial services a plus
Must possess basic computer skills including MS Office Suite
Excellent analytical, problem solving and interpersonal skills
Ability to manage multiple priorities within a fast paced and high-volume environment
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve disputes/issues via phone, chat and email
Experience Level:
Entry Level
#csrNFC
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18 - $0
