What are the responsibilities and job description for the Member Care Specialist position at Aston Carter?
Description:
Member Care Specialists are experienced Customer Service Representatives who are Rockstar problem solvers that love to help people in the areas of: -Billing questions -Troubleshooting medical alarm devices -Updating information on accounts with extreme accuracy -Researching and resolving any and all issues to best assist our members Daily Expectations: - Log all caller information - Speak to caller in engaging manner - Fully resolve issue in a timely manner - Ensure the caller feels respected, heard and understood Culture on calls: - Must have a warm phone voice and professional demeanor to help customers. - Need to be a great listener and have a desire to make a difference with customers on the calls This position will be 100% remote, but candidates MUST reside in the state of Pennsylvania. Hours will be 9-5:30 with the exception of Tuesdays being 8:30-5 for an all team morning meeting throughout a 3-4 week training. After training, there will be a weekly rotation of 9-5:30 and 9:30-6. There may be occasional Saturday rotations, but you'd be off a day during the week to ensure 2 days off.
Skills:
customer service, inside sales, data entry, Csr, Call center, Retail, Data entry, Insurance, Customer support, Support, Client support, Microsoft office, Inbound call center, Microsoft excel, Administrative support, Health care, Collection, Bill payment, Service, Clerical
Top Skills Details:
customer service, inside sales, data entry
Additional Skills & Qualifications:
Customer service or retail experience Healthcare experience is a plus (prior CNA experience welcome) Proficient typing skills High school diploma or GED Punctuality and reliability
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $13
