What are the responsibilities and job description for the Member Support Specialist position at Aston Carter?
Equivalent Experience
Member Support Specialist needed in Chico/ Sacramento area
Must have: 1-2 years of experience handling high volume emails/chats OR fresh grads 2020-2021
Permanently remote paying $20-22/hour
Perks: $550/month in Uber Eats gift cards & $800 to be spent on at home office equipment
Description:
Tier 2 Customer Service representative will be responding to email inquiries about Betterhelp's platform. For the tier 2 level, all the tickets will be coming from Better Help members/ users of the app. Questions are mostly in regards to refunds, financial aid and subscription questions. These CSRs will be measured by conversion and retention of these users.
They will be handling over 150 separate interactions each day and must be professional and efficient when typing responses.
Skills:
Customer Support, Ticketing System, Email, Customer Experience, Customer Service, Member service, Chat support, Csr, Call center
Top Skills Details:
Customer Support
Additional Skills & Qualifications:
Chat, Tickets, Inquiries, Chat Response, Retention, Frequently Asked Questions, conversion, virtual customer support role,
Intermediate Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Member Support Specialist needed in Chico/ Sacramento area
Must have: 1-2 years of experience handling high volume emails/chats OR fresh grads 2020-2021
Permanently remote paying $20-22/hour
Perks: $550/month in Uber Eats gift cards & $800 to be spent on at home office equipment
Description:
Tier 2 Customer Service representative will be responding to email inquiries about Betterhelp's platform. For the tier 2 level, all the tickets will be coming from Better Help members/ users of the app. Questions are mostly in regards to refunds, financial aid and subscription questions. These CSRs will be measured by conversion and retention of these users.
They will be handling over 150 separate interactions each day and must be professional and efficient when typing responses.
Skills:
Customer Support, Ticketing System, Email, Customer Experience, Customer Service, Member service, Chat support, Csr, Call center
Top Skills Details:
Customer Support
Additional Skills & Qualifications:
Chat, Tickets, Inquiries, Chat Response, Retention, Frequently Asked Questions, conversion, virtual customer support role,
- Positive, great attitude and is coachable
- Quick learner, fast typer (65 WPM)
- Flexible, accommodating of change
- Ambitious, hard working, execution-oriented, eager to get results and succeed
- Tech-savvy - being able to grasp, operate and master complicated computer systems
- Excellent communication skills - oral and written
- Being able to present and convey ideas clearly and confidently
- Love to help people!
Intermediate Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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