What are the responsibilities and job description for the REMOTE - Customer Service Reps - 17.98/hr position at Aston Carter?
Job Description:
- Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.
- Resolves guest and member issues to satisfaction.
- Will handle some calls involving angry or upset customers
- Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.
- Assists in retaining customers for the brand in order to provide future revenue for the members.
Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.
Training will consist of both Reservations training as well as Customer Relations training.
Needed availability: 7am to 8pm Monday – Friday, 7am to 5pm Saturday and Sunday (Will receive 8 hour shift)
$17.98/hr
Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.
WFH - must live in AZ
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18
