REMOTE River Cruise Planner

Opening: Planner 

Location: 100% Remote

Pay: $20/hr

Job Description:

This position is primarily responsible for selling the company product to direct guests and providing telephone customer support services by performing the following duties.

Core duties and responsibilities include the following. Other duties may be assigned.

• Exceeds guest expectations through the completion of all reservation and sales related processes as listed.
• Answers questions and recommends corrective services to address customer complaints.
• Oversees quality control of bookings to maintain integrity of product.
• Books cruises, generates invoices and follows up with direct guests from the time of inquiry to post-sale.
• Updates and maintains the reservation database and verifies client information and makes necessary corrections to new and existing bookings.
• Quotes prices and payment terms.
• Promotes sales to direct consumers by initiating outbound calls, acts on leads and/or prospects in order to identify travel needs, presents products, articulates points of differentiation and makes travel recommendations using a prescribed sales process.
• Uses effective sales techniques, including qualifying, cross-selling, up-selling and value communication to ensure high sales conversion.
• Pre-qualifies consumers to identify any existing or preferred travel agency relationships and partner with those travel agencies to close the sale and allocate credit to the travel agency.
• Builds rapport and long-term relationships with customers by understanding heir motivation, expectations, and needs. Delivers on commitments in a timely fashion, removes barriers to closing sales and ensures exceptional customer experiences. Throughout time, proactively and consistently seeks opportunities to promote and sell vacations based on the customer’s travel history and needs.

Extra Info:

• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
• Excellent organizational, leadership, interpersonal communication and computer skills.
• Clear and conceptual thinking ability is a plus.
• Excellent judgment and discretion.
• Ability to handle multiple priorities simultaneously, meet deadlines, and handle work related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Remains calm and professional in stressful situations.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively within minimum supervision.
• Recognizes problems, identifies possible causes and resolves routine problems.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $20 - $0