What are the responsibilities and job description for the Tier 1 Help Desk position at Aston Carter?
Description:
- Handle inbound calls from customers
-Resolve trouble tickets
-Troubleshoot software and hardware issues
-Install and configure applications and operating system software and upgrades
-Train end users in the use of equipment and software
-Responsible for tracking and documenting all calls and requests
-Monitor network and system health
-Escalate calls when needed to tier 2/ supervisor
Qualifications:
High School or GED required
Degree in IT-related industry preferred
1-2 years experience in help desk position
Proficient configuring Windows 10 and Windows 11.
Working knowledge with Microsoft Office suites products
Experience working with Anti-virus/spam software.
Troubleshoot laptop, desktops, and printer issues in a LAN/WAN environment.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17
