What are the responsibilities and job description for the Tier 1 Support Specialist position at Astor & Sanders Corp?
Tier 1 Support Specialist
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time onsite position based in the Lakewood, CO area.
Roles and Responsibilities
- Provide hardware and software support for Windows and some Mac desktops and laptops
- Troubleshoot user accounts, software and hardware problems
- Appropriately escalate problems to designated support levels using defined processes
- Respond to all requests for assistance
- Log and report each service request
- Close out trouble calls
- Other duties as assigned
Skills & Experience
- Six months of light technical support experience
- No experience needed with a vocational technical school certificate (HDI)
- Experience with Microsoft Windows
- Experience using Microsoft Office suite
- Strong written and oral communication skills are required
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
- Medical and dental coverage
- 401k plan with employer contribution
- Paid holiday, vacation, and sick leave
- Metro-check program
- Tuition reimbursement
Salary : $43,500 - $55,100
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