Director of Account Management

Newchip is a virtual startup accelerator that provides world-changing early-stage companies with the software tools, training, mentorship, and the investor network necessary to successfully raise capital, build, and scale their businesses to eventual exit. We're in 100 countries and have a portfolio of over 2,000 startups that have raised $1B in funding since our launch in 2019.

Do you love Shark Tank? Imagine every day being like an episode but on a global scale, that's what we do. We recruit top startups and we launch virtual cohorts each month from our HQ in Austin, TX, with a goal of coaching each to a point of invest-ability. We then invest in our top program graduates alongside our 3,000 investor network and work with them until exit.

-We're a veteran founder team with decades of experience, acquisitions and exits under our belts, and we're looking for the next member of our team that meets both our core values and can add their skillset to our melting pot of diversity.

-We're only recruiting entrepreneurial and driven individuals who are in it for the long haul to reach an IPO and that want to truly assist startups to drive results that create investment returns to our investors and investor partner network.

-If you're looking to make a difference in the world and learn in 1 year what most learn in 5, we're here to provide the mentorship, leadership, and potential to make that dream a reality - if you're here looking for a 9-5, our company isn't for you.

Apply today to join the 100 employees in our HQ in Austin, Texas, or join one of our remote teams around the globe!

We are looking for a Director of Account Management/heavily experienced Senior Account Manager to join our team. You will supervise Account Representatives (we call ours Program Advisors) to ensure startup client needs are met, revenue is attained, and increase each clients lifetime value to our company. You will also be responsible for creating new business by identifying profitable opportunities with our product team. Our ideal candidate has a drive for achieving goals and maintaining a great client experience first and foremost. We also expect you to bring forward-thinking ideas to promote our brand and create a positive culture within your team that ultimately increases revenue while building successful long-term client relationships.

• Set revenue targets and specific performance metrics, aligned with business strategies for the accounts team (10-15 individuals)
• Supervise and support account managers and representatives to ensure client satisfaction, success, and growth
• Communicate with clients at a senior level to resolve issues, inquiries, and establish processes for the future
• Generate innovative ideas to support clients success and boost brand and cross product awareness
• Use client feedback to improve client experience by working with product team in developing new product features
• Report on revenue growth results on a regular basis and suggest improvements using proposal process
• Ensure brand consistency, product to fit alignment for clients, and overall support team endeavors
• Stay up-to-date with product launches and provide support to clients and the account management team
• Organize meetings with the account management team to ensure all members are on board and deliver within deadlines

Requirements

• Proven work experience as a Senior account manager
• Hands on experience with CRM software and MS Office (particularly MS Excel)
• Familiarity with sales and growth performance metrics
• Exemplary team recruitment, leadership and management skills
• Excellent communication skills with a client service attitude
• Strong analytical, process driven, and organization building skills
• BSc degree in Business Administration, Sales or relevant field

Benefits

• Be a part of a global team with a hybrid in-office and remote culture with a headquarters in East Austin, Texas
• Industry leader in compensation packages including base plus performance incentives, equity, and company stock.
• Fully covered benefits that include medical, dental, vision, life, and disability insurances; plus a 401k program.
• Join an active culture and become a pillar in the startup community with weekly team outings and community events.
• Access to all of our accelerator certificate programs if you launch a startup during your career here (valued at $1M ).
• Active culture with a gym at HQ with bouldering, weight gym, classes, yoga, steam-rooms, and showers on-site.
• Unlimited PTO policy, Holidays, Sick Days, and Election Day off.
• Hybrid roles receive up to 60 days of remote work allotment per year at the discretion of your leadership team.
• ClassPass membership gives you worldwide access to thousands of top-rated gyms, fitness studios, salons, and spas.
• Weekly catered lunch on Fridays, as well as unlimited snacks and Starbucks coffee.
• Opportunity to make a meaningful impact in a revolutionary space working with thousands of startups around the globe.

Recommended Skills

• Business Development
• Marketing
• Business Planning
• Value (Economy)
• Strategic Planning
• Relationship Building