Front Desk Coordinator

Summary

To answer incoming calls transferring individuals to appropriate personnel while greeting all visitors. This would include maintaining a pleasant demeanor on all calls directed with internal and external visitors that they interact with on any given day.

Essential duties and responsibilities

This job description does not imply that these are the only duties performed. Employees occupying this position will be required to follow any other related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.

• Answer and direct all incoming calls to the appropriate personnel, seeking assistance for difficult issues
• Distributes all voicemails left for the front desk during off business hours
• Greets visitors and directs them to the appropriate personnel
• Sort and distribute mail
• Manages mail machine postage, training, and usage
• Organizes and manages all mailbox personnel slots
• Assist in customer invoicing and invoicing data files
• Handles all catering requests for external customer visits and requests from executive staff
• Set up and resets of all conference rooms located in the front portion of the office.
• Assist meeting organizers with meeting amenities when necessary
• Coordinates kitchenette supplies and maintains corporate kitchenette stock in parallel with W. B. Mason personnel to include stocking of refrigerator with beverages and putting away dishes from dishwasher.
• Manage Certificates of Insurance for external contractors to come on site to perform work.
• Proofing Sales Orders
• Managing LSINYSales Inbox
• Checking for “Off Fridays and Holiday” booking dates
• Clerical support of Customer Service/Sales Department functions
• Completes other administrative tasks that are asked of supervisor
• Watering all plants located in the front lobby
• Scanning of Production work orders when time allows.
• Miscellaneous copying/scanning assignments when able

Education and Experience

high school diploma or equivalent (GED)

3-5 years pf administrative experience or 3 years’ experience in the administrative field

Work Authorization/Security Clearance

Due to federal contract obligations, must be a US Citizen or Permanent Resident

Supervisory Responsibilities

This position has no supervisory responsibilities, however as successful associates train their peers via on the job/peer to peer training. Excellent and participative communication skills are rewarded at LSI.

Travel Expectations

This position has no travel requirements.

Skills

Language Skills

Ability to read, write and comprehend simple instructions, related to all work instructions as well as emails. The individual speaks clearly and persuasively in positive or negative situations. The individual edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.

Mathematical Skills

Possess the ability to add, subtract, multiply and divide in all units of measurement, common fractions, and decimals.

Software Skills

Familiarity with Microsoft Teams for phone calls and internal communication. Has hand on experience with Microsoft Office suite to include Outlook, Excel, Word & PowerPoint. Bonus: MRP system experience.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems involving several variables in standardized situations. The individual also demonstrates accuracy and thoroughness and monitors own work to ensure accuracy. Follows safety and security procedures and uses equipment and materials properly.

Interpersonal Skills

The individual maintains confidentiality; remains open to other ideas and exhibit a willingness to try new things. The individual prioritizes and plans work activities and uses time efficiently. Individual is able to adapt to change in the work environment to manage competing demands and is dependable at all times by being to work on time and following instructions set forth by management.

Physical Demands *

While performing the duties of this job the employee is occasionally required to stand, walk, or sit for long periods of time. The employee must occasionally lift or move up to 25 pounds. Specific vision requirements of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment*

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accommodation Request

Astronics LSI is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail LSINY.jobs@astronics.com; or call: 716-655-0800. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

COVID-19 Considerations

The safety, health and well-being of our employees remains our top priority. Astronics is practicing employee safety precautions while onsite.

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.