What are the responsibilities and job description for the Spare Parts Specialist position at Astrum Recruitment?
The Company
Our client is a global provider of Industrial Products & Services sold into the Rail Industry. Due to their continued success and growth and the introduction of an exciting new product range they are now looking to appoint a Spare Parts Specialist to their Sydney team.
Reporting to the National Parts & Service Manager you will manage daily relationships with all customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts quotation requests.
THE ROLE
If you match the essential criteria and are looking to make your next career move, click apply now email me directly at: austin.smith@astrumrecruitment.com
Our client is a global provider of Industrial Products & Services sold into the Rail Industry. Due to their continued success and growth and the introduction of an exciting new product range they are now looking to appoint a Spare Parts Specialist to their Sydney team.
Reporting to the National Parts & Service Manager you will manage daily relationships with all customers to ensure they receive the highest level of customer service, including rapid response to Spare Parts quotation requests.
THE ROLE
- Prepare and communicate Spare Parts quotes including updated prices and lead-times
- Ensure the most efficient and timely processing of Spare Parts orders from receipt of purchase order through to invoicing and delivery to customer.
- Manage customer order banks and Spare Parts deliveries to ensure highest levels of customer satisfaction and achievement of required customer KPI’s through communication, reporting, prioritising and expediting as required
- Monitor and report on direct Spare Parts sales delivery performance, revenue and profitability for all mobility customer accounts
- Manage and close out customer Spare Parts quality inquiries and issues
- Ensure purchase orders received are correct and are processed in accordance with company policies
- Complete daily invoicing of Spare Parts and component sales from dispatch notes
- Previous experience in a Spare Parts sales/distribution operation
- Previous ERP experience & Excel Skills (desirable)
- Can do attitude with a strong work ethic and well-developed customer service focus
- Mechanical or technical knowledge and aptitude are highly desirable
If you match the essential criteria and are looking to make your next career move, click apply now email me directly at: austin.smith@astrumrecruitment.com
- Only successful candidates will be contacted.
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