What are the responsibilities and job description for the In-Home Expert position at Asurion?

At Asurion, we don’t just provide customers with exceptional service — we create an environment for our employees to thrive and grow while they help our customers enjoy and do more with their technology.

We take care of you (benefits/perks):

Base pay is guaranteed and paid bi-weekly early access to earned pay, now available!
$50 paid out via internal rewards program on your first week (for July training classes)
You will receive additional compensation based on sales performance
Mileage reimbursement is paid weekly based on IRS guidelines
Phone stipend $35/month or company phone
Generous medical, dental and vision benefits program available
Ongoing training and continuing education
Simple interview process with same-day offers provided to top candidates

As a Field Tech Sales Expert, here’s what you can expect to do: Our Experts are passionate about building relationships with customers by identifying their needs and selling upgraded solutions. Experts will be delivering and servicing devices within 24 hours and selling Asurion smart home and related products.

Provide premier service and upsell products that give each customer the best experience with their technology
Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
Meet with customers face-to-face at their homes
Always upsell Asurion smart home and other products
Meet sales and service goals and grow from feedback and coaching
Travel daily to and from the job location and several customer locations throughout a designated region, possibly in heavy traffic and inclement weather

Here’s what you’ll bring to the team:

Prior experience in sales or customer service (preferred)
A valid driver’s license and satisfactory driving record with at least 1 year of driving experience
A personal vehicle to drive to appointments up to a 120-miles one way.
Comfort working around dogs, cats and other pets that may be present in customer homes
Part Time - Ability to work a 5 days/week (hours: 3:55 p.m. to 9:00 p.m.)

Health and safety measures: Meeting customers at their homes creates a great customer experience. So, we work hard to ensure all employees feel safe doing their work. At Asurion, employee health and safety are our top priority. Therefore, we have implemented processes and precautions to prevent the spread of COVID-19.

Get to know us: Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M customers worldwide (more than Netflix and Hulu combined).

Salary : $50 - $0

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