What are the responsibilities and job description for the Retail Store Manager position at Asurion?
Job Description Summary
Store Leader, Asurion Stores In-Store (U.S. & Canada)
What you will be doing:
Do you…• Motivate and inspire people to achieve full their potential?• Manage to outcomes by setting stretch goals and then daily monitoring results?• Possess the technical capacity to solve customer problems and empower your team to do the same?• Have enthusiasm to go above and beyond to solve customers’ problems?• Operate with tenacity by setting high standards and hustle to make it happen?Asurion Store Leaders do all the above – they are vital leaders in our business, the face of the Asurion store network, and drivers of our growth trajectory. At Asurion, our mission is to be the go-to destination when people need help with the technology that keeps them connected. You will lead the team in your store to deliver on this mission. You will have the opportunity to apply and develop your technical, business, and people skills and creatively solve problems, while getting the support you need from Asurion to drive impact and set the culture within your store.
Essential Duties and Responsibilities: Drive performance against objective goals• Achieve your store’s goals for repair volume, speed (turnaround time), sales, and store profit (revenue & cost)• Track and respond to key metrics that define store performance and success• Be tenacious about taking action and solving problems to achieve these goals• Maintain inventory integrity, merchandise levels, and store cleanliness to a high level; take pride in your storeLead your team to achieve their potential• Lead by example and motivate your team to achieve goals• Train and develop your team members in required skills: fast and effective repairs, excellent customer service, and sales• Identify strengths and development areas of individual team members, so you can allocate work effectively and provide hands-on coaching day-to-day• Conduct performance reviews for team members and provide feedbackBe willing / able to plug in on any job in the store• Work shoulder-to-shoulder with your team, plugging in where your skills are most additive given the staffing level and skillsets in your store• Back of house:o Capably fix devices such as phones, tablets, and laptopso Capably diagnose issues with devices and conduct tests for quality repairs• Front of house:o Play lead role in front of house as needed, providing excellent customer serviceo Drive subscription sales to complement serving & solving customer problems to create a great experienceo Provide tailored solutions to customers based on needs and opportunity• Drive local demando Build relationships in the community to drive demando Plan and execute local marketing runs, e.g., to carrier stores
Here’s what you’ll bring to the team: • 1 year of leadership experience, including coaching and training team members required• 2 years of experience in customer service or related field required• 6 months of experience diagnosing and repairing consumer electronics preferred• Retail experience preferred• Associate Degree or higher in Business, Management, or related fields preferred• Driven to meet and exceed goals and to push others to do the same; has divine discontent – never satisfied with the status quo • Able to identify issues / opportunities, prioritize the highest-value actions, and then relentlessly pursue them• Motivates, inspires, and coaches people to their individual and collective potential; willing to roll up sleeves and lead by example• Passionate about delighting every customer and providing excellent service and solutions• Can effectively repair all phones and diagnose other device issues (with training)• Maintains high standards for processes and organization and takes pride in the store
We take care of you (benefits/perks):• Competitive pay rate starts at $19.48/hr. plus benefits including health, dental, and vision• Performance-based incentive compensation• Retirement savings plan • Paid time off• Continuing education support• Employee Assistance Program• Life insurance• Ongoing training to grow your skills• Opportunities for organizational advancement
About AsurionAsurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 22,000 employees help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love...no matter the type of tech or where you purchased it.
Salary : $19 - $0
