Test Automation Specialist

Position: Test Automation Specialist

Location: Harrisburg, PA (Remote)

Duration: 08 Months (Extendable)

In Person Interview

***On-site work location is a secured floor. Engaged candidates must bring a check or money order for $20 payable to the Commonwealth of Pennsylvania on the first day work to pay for a badge.***

Additional Work Details

• The initial contract is full time, 40 hours per week; Work hours are 8:00 AM – 5:00 PM, Monday – Friday excluding state holidays and other office closings; Lunch is 12:00 PM – 1:00 PM
• The selected candidate is expected to comply with existing agency procedures and policies
  
  

The Test Automation Specialist position will encompass the following activities:

• Analyze performance requirements from business areas and develop automated tests to meet those requirements.
• Candidate should be able to explain good design principles and ask for required input and data from the project team to measure performance.
• Support developers as they build automated test scripts and plans that the candidate will execute.
• Gather requirements and formalize into a testing plan.
• Program, configure, automate, and execute testing, primarily performance testing.
• Record, create, edit, and execute tests for both quality and performance on systems within PennDOT.
• Report and present verbally and in writing test results for development teams to assist in isolating defects and vulnerabilities.
• Perform analysis, triage, and remediation as needed to ensure proper execution of tests and to resolve connectivity or other run-time issues.
• Automated testing of other types, including functional and regression testing may be included but are less than 10% of testing requests.
• Research and Maintenance:
• Perform research on testing tools in the marketplace for features and pricing that offers value to PennDOT.
• Responsible for reviewing vendor documentation and presenting customized documentation for the proper implementation of tools within PennDOT.
• Maintain and update versions of existing tools. Rollout new versions to user community, as needed.
• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Troubleshoot technical issues and provide step-by-step instructions or guidance to resolve customer concerns.
• Document and track customer interactions and issue resolutions using our CRM system (Remedy).
• Collaborate with cross-functional teams to escalate and resolve customer issues efficiently.
• Identify common customer challenges and contribute to the development of self-service resources, knowledge base articles, and other support materials.
• Proactively follow up with customers to ensure their issues are fully resolved and their needs are met.
• Continuously seek opportunities to improve the customer support experience and provide feedback to the team leads and management.
  
  

Skill Required/Desired Amount Of Experience

• Required 4 Years -- Industrial grade testing tools from a recognized vendor\organization such as IBM Rational Performance Tester, Selenium, or Apache JMeter to build and run quality and/or performance tests.
• Required 2 Years -- Basic programming knowledge in a common language. Must be able to customize test scripts with variable data and adjust test execution to properly reflect test requirements.
• Required 2 Years -- Knowledge of a common integrated development environment (IDE) such as Eclipse or MS Visual Studio.
• Required Experience with Microsoft Windows.
• Required Microsoft Office 365.
• Required ability to communicate and work independently.
• Required excellent customer service skills.
• Required knowledge of digital accessibility concepts and techniques