Consultant: Digital Analyst

JOB DESCRIPTION AND TASKS

Associate Consultants at ATCS Inc. require an amicable client facing presence. Consultants at ATCS are capable of tending to the needs of clients in various global markets, i.e., Canada, USA, Mexico, Germany and China. Project and client management skills are required to be successful. 

Associate Consultants spend their first few weeks becoming familiar with the project team, best practices of the role, company services, clients, and role expectations. In addition, individuals will experience a rapid onboarding of project knowledge transfer to become productive in a very short period.  As a new team member, you will begin to shadow existing projects to observe team member daily tasks, understand the India offshore working structure, participate in all project meetings and stand-ups, understand their best practices and processes, get introduced to clients and gain an understanding of what the clients’ expectations are from ATCS.

Associate Consultants will utilize their digital marketing and social media knowledge to advise on marketing compliance and governance processes.  This position entails daily video conference stand-up meetings with both our India offshore team and the client.  The individual will be supported by an offshore team and will work with them to deliver standardized governance guidelines to local client.

markets. In this role the candidate will be responsible for staying abreast of trends in digital marketing, and social media platforms.

Associate Consultants must track project progress daily with our client and offshore team, identify risks and communicate status with all respective parties involved.  In an environment that demands fastpaced adaptation, Consultants are required to take corrective action to help re-develop and optimize processes.  Project status and timeline management is owned by the Associate Consultant.    

Associate Consultant Responsibilities:

 Project coordination/management  Meeting organization  Taking meeting notes and distributing to project team and client  Developing governance documents and standard operating procedures (SOPs)  Social media platform SME  Staying abreast of trends in digital marketing and social media platforms  Maintaining positive relationships.

DUTIES

 Provide social media guidance to local client markets and client stakeholders  Work with client and core implementation team as an SME to social media platforms from a publish and engagement perspective  Consult client on topics that are an intersection of technology and digital marketing  Document strategies and provide high level flows of governance processes  Advise client regarding technology trends in social and digital marketing  Monitor project progress; track action items; conduct design and implementation reviews; examine, research, and resolve issues; escalate issues to appropriate authority; respond to team members' concerns; follow production, productivity, quality, and customer-service standards; identify work process improvements  Manage client expectations by building relationships; communicating project status and open issues; prepare reports; conduct reviews and setup meetings  Prepare users by developing and conducting end-user training  Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

REQUIREMENTS

 A Bachelor’s degree 

 1-3 years of experience  Project management experience

A Bachelor’s degree   1-3 years of experience  Project management experience 
   
INTERNAL JOB DESCRIPTION INNOVATIVE IDEAS. WINNING SOLUTIONS. 
ATCS INC.  3  
 Digital marketing background  Professionalism  Ability to travel and work on location at client  Flexible business hours to accommodate for global team collaboration  Access to personal transportation to travel to client location regularly  Desire and ability to work in a culturally diverse global team environment 
SKILLS 
 Ability to think abstractly to recognize and capitalize upon opportunities  Capability of managing individual projects that have a high level of strategic impact  Project coordination/management  Process documentation  In depth knowledge of: o Social media platforms from a business usage perspective (Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, TikTok) o Must be an active social media user o Paid campaign setup and operations  Good to have knowledge of: o Platform API capabilities o Agile/scrum methodology o JIRA, Confluence, MS Teams  Excellent communication skills  Ability to multitask across projects  Strong interpersonal skills  Exude confidence  Foster client relationships  General consulting skills  People management  Technical understanding  Foster teamwork  Problem solving  Extensive experience in Microsoft PowerPoint, Excel, and Word  High degree of time and task management skills  Highly organized with attention to detail