What are the responsibilities and job description for the Account Manager position at ATF?
Summary
The ATF Account Manager, reporting to the Customer Service Manager, serves as the liaison between ATF, ATF customers, and both ATF direct and indirect field sales representatives on all matters pertaining to customer inquiries, requests for quotations, sample submissions, order entries, on-time shipping and various other inquiries that may arise within the business setting.
Position Responsibilities
- Responsible for serving all customer requirements through;
- Forecasting
- Quotations
- Scheduling Orders
- Customer Correspondence
- Order entry
- Proper shipping documentation
- Order change notices
- Material certifications
- Responsible for coordinating with outside sales to include direct/independent sales representatives and distributors.
- Coordinate with other ATF departments to include but not limited to;
- Requirements to production planners
- Engineering for tooling, ECR’s and other technical requirements
- Customers with Application Engineering assistance
- Customers customer quality problems with the Quality team
- Assists the Accounting Department with credit problems, debit memos, billing errors, pricing discrepancies and credit approvals.
Knowledge, Skills & Abilities
- Demonstrated ability to communicate with both internal and external customers
- Demonstrated process improvement skills and problem solving
- Strong analytical & computer skills including experience working on customer sites as well as within manufacturing databases. Experience within MRP and MPS systems.
- Team player who can work in a dynamic & demanding work environment.
Education and Experience
- Bachelor’s Degree in Business or related field.
- Three to five years in a manufacturing environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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