Inside Sales Representative

Atlantic Coast Electric Supply’s mission is to exceed our customers’ expectations while providing quality electrical products and solutions. To ensure we fulfill this mission, we are looking to build our Inside Sales team to aid in maintaining customer relationships and continue to be the first choice when looking for an electrical distributor.

You will provide customers with world class service and support management in the accomplishment of assigned tasks involving inventory management and store appearance. We will teach you about our products, and processes by offering hands-on and e-learning training opportunities to help you grow in your career while maintaining a healthy work-life balance. Along with maintaining customer relationships, our Sales positions manage orders for current customers and secure new customers by supporting assigned outside account manager(s) and calling or visiting customers. This position ignites the company’s growth by drawing in new business and building a strong relationship throughout the experience to retain current clientele. To recognize the value this position brings to the organization, you are eligible for the opportunity to earn a monthly commission based on sales and gross margin percentage along with a competitive pay.

Essential Functions & Key Responsibilities

• Receives, research, and answers customer questions regarding accounts, products, rates, and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes price, enters orders into the system and provides order information to customers.
• Assists warehouse staff by pulling orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upgrades the customer experience by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• Generate material quotations for outside account manager(s) and customers per their specification and expectations.
• Track customer orders for on-time delivery and appropriate billing.
• Handle customer returns and credits in a timely fashion.
• Follow up (by phone or visit) on quotations submitted to customers.
• Establish professional customer/vendor relationships with appropriate customer personnel (purchasing, engineering, manufacturing, quality assurance, management, other key personnel).
• Initiate and manage supplier involvement in the marketing of key product lines and new start-ups.
• Drive success by meeting financial goals as agreed upon during forecasting with the branch or sales manager.
• Maintain communications with key internal resources concerning customer relations and responds to concerns in a timely manner.
• Communicate promotional activities to key customers in a timely manner.
• Maintain key supplier rapport promoting Mayer as First Choice for suppliers while focused on Mayer branding.

Additional Responsibilities

• Participate in joint sales calls with outside account manager(s) and supplier representatives.
• Complete assigned training in a timely manner.
• May participate in or assist with physical inventory preparation or process.

Required Skills/Abilities

• Excellent communication, interpersonal, and organizational skills
• Self-motivated and a self-starter
• Sense of urgency, with excellent sales and customer service skills
• Ability to work with minimal supervision
• Ability to prioritize and multi-task effectively
• Good computer skills with knowledge of Microsoft Office 365 and ERP systems

Qualifications
Minimum Requirements:

• High school diploma or GED, or some high school with applicable experience.
• One year of counter sales experience.

Desired Qualifications:

• Some college or technical school training.
• Two years of counter sales experience or previous inside sales experience in the electrical distribution industry.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Sales: 2 years (Required)

Ability to Relocate:

• Dallas, NC 28034: Relocate before starting work (Required)

Work Location: In person