Patient Scheduler - Bilingual

Description

AMI is seeking Bilingual (Spanish/English) Patient Schedulers / Call Center Agents to join our growing Scheduling team!  This position is a great opportunity to apply your customer service skills and make an impact on the patient experience.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.

The Bilingual Patient Scheduler / Call Center Agent responsibilities include but are not limited to:

• Utilizing the computerized patient-scheduling program to accurately schedule appointments for all requested outpatient exams;
• Provides timely, professional and courteous customer service to all patients calling to make appointments or to inquire about services;
• Provides patients with information required to ensure that appropriate preparation takes place before the diagnostic study; and makes certain that the patients are aware of the paperwork needed upon arrival at the office; and
• Performs all other duties as required and assigned.

This position is based in the Galloway, NJ office location.  Following the successful completion of on-site training, hybrid work options (in office with remote work up to 2 days per week) are available. 

The schedule for this position includes Monday-Friday, day shifts.  Schedules are subject to change based on business needs.

Qualifications

Bilingual (Spanish, English) skills are required for this position.  Candidates must have a High School Diploma or equivalent.  Must demonstrate excellent customer service practices and have the ability to work in a fast-paced environment with minimal supervision.  Qualified candidates will also have previous experience in a call center, medical office, or hospital.  Intermediate computers skills are required for success in this position.  Candidates must have exceptional verbal communication skills with professional phone etiquette.  

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.

EOE