What are the responsibilities and job description for the Records Manager (Bank Operations) Hybrid position at Atlantic Union Bank?
The Records Manager is responsible for the development, oversight and administration of the Records Management Program at Atlantic Union Bank. This individual is accountable for managing records throughout the organization whether in electronic, digital, paper or other format. They provide business and operational guidance to the organization regarding enterprise content management, records retention, and electronic signature practices.
Position Accountabilities
- Oversees and administers the bank’s Records Management Program – which establishes the policies, standards, guidelines and procedures for managing records of all formats throughout the organization
- Ensures compliance with statutes, regulations and legal processes as they relate to document retention and recordkeeping requirements, document imaging, and electronic signature functions as well as the systematic and physical destruction of records
- Chairs the Records Management Steering Committee
- Manages the Records Coordinator Program, working with business units to ensure compliance with the Records Program
- Develops and implements effective Records Management Training for teammates
- Oversees physical inventory audits and works with Records Coordinators to review and remediate any findings
- Responsible for Quality Control of imaged records and electronic documentation
- Manages relationships with records archiving services and storage vendors and monitors vendor performance
- Coordinates with vendors and teams to properly identify and destroy all aged records due for destruction
- Conducts site visits to inspect service locations for compliance
- Leads and performs document conversion efforts on acquisition or internal projects
- Maintains awareness and knowledge of current industry trends and the use of information technologies for records management
- Participates in the evaluation and selection of technologies and tools involving records management systems
- Identifies and implements electronic and/or automated work processes, products and services, and other means to reduce operating expenses and provide overall better customer and teammate experience
Organizational Relationship
This position reports to the Manager of Process and Controls
Position Qualifications
Education & Experience
- Bachelor’s Degree or related experience with a minimum of 8 years overseeing records management or document content management
- Records Manager Certification is required within the first two years of employment and must be maintained
- Advanced knowledge of Records Management. Requires strong interpersonal skills, excellent communications and business writing skills, and strong analytical skills.
We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.