What are the responsibilities and job description for the CRM Lead, Compressor Technique - Rock Hill, SC position at Atlas Copco North America LLC?
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Mission
We are looking for an open-minded person with strong communication skills. Innovative and business thinking are as well a precondition as to think outside the box. Furthermore, your analysis and judgment are as strong as your capacity for teamwork.
Roles and Responsibilities
In this position, you'll be responsible for ensuring adoption of our CRM software (SAP Cloud4Customer) within our Atlas Copco Compressors LLC US Customer Center. Your interactions will be fundamental to share all information about adoption of the CRM , new processes and best practices in order to create value through sales process excellence. This role will be central for sharing of knowledge with the local team , been being a presence in the sales and management meetings to ensure focus on main CRM topics and have processes always aligned, but also to be able to capture difficulties from the field or from the management in handling the CRM and drive to a solution.
What We Expect From You:
*Follow up and drive usage and adoption of the CRM
*Be the local master user of CRM System and its processes
*Be responsible for CRM user trainings, coaching and be an "how to" support.
*Organize and manage the CRM training for sales/ marketing teams and managers
*Coaching manager and sales teams to reach maximum value with the correct usage of the CRM
*Includes key focus of guiding sales teams in use of good sales process management, which leads to KPI trend improvement over time.
*Work closely with sales management & corporate teams on CRM needs
*Manage communication internally on new and update developments , train on any new CRM implementation or functions
*Implement and support all divisional sales strategies
*Accountable for monitoring , driving and communicating adoption at local Customer Center
*Document and train on local specific C4C processes, focused on complete business process flows
*Good understanding of complete system landscape ( ERP, service, reporting , etc ) and processes
*Assist in and facilitate with C4C integrated processes ( e.g. CPQ, ITP, HubSpot, NPS, etc)
*Explore new ideas and share them with the stakeholders teams
*First line of support in Customer Center
- Includes efficient troubleshooting of specific users problems from sales people and inside 'back office' users.
- Determine priorities of these issues & ability to work out solutions him/herself or work with global C4C support to resolve.
*Point of contact towards second line CRM support with issues that cannot be resolved locally
*Drive the Customer Center to maintain master data of high quality, take action and collaborate with the local teams whenever necessary
*Support testing of C4C new releases and upgrades
*Scale best practices
*Many implementation projects on changes to the CRM System
*Communication skills in English required
*Assist in Coordination / Organization of Training Events
*Other duties as assigned
*Collaboration with Global CRM Leadership Team
- Availability for participation in global focus groups to initiate C4C improvements, new implementations, Customer Center needs & standardization of practices
- Coordination & communication between local and global groups with proven ability to compromise in applicable situations and still draw, implement an drive consensus to stay on target for management change.
To succeed, you will need
Qualifications
Supervisory Responsibility
None.
Experience
Experience in CRM software - SAP Cloud4Customer preferred
Experience in revenue-facing roles, sales training, or sales support, and a demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
Measurable experience with having a positive impact on business outcomes, such as win rate, quota attainment, length of sales cycle, etc.
Experience in executing change management initiatives with established approaches.
Experience in using analytical skills with able to communicate effectively between various local/global cooperate management teams and users.
Ability to facilitate consensus among these groups with understanding of different points of view, then communicate between all groups ongoing initiatives to open address issues.
Experience and communication skills to operate & quickly adapt to new corporate environments
Education
Bachelor's degree preferred, or equivalent experience
In return, we offer you
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Paid time off
- Life & Disability insurance
- Salary range: $83,200 - $120,640/ year. "Geographically adjusted",based on knowledge, skills, and experience.
City
Rock Hill, SC
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.
Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Salary : $83,200 - $120,640
