Construction Materials Testing Dispatcher

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

We are seeking a Project Administrative Assistant / Dispatcher, with 1-3 years of project admin coordinating experience, to join our Dripping Springs office in the Austin metro area team. The successful candidate will have excellent customer service & communication skills (both verbal & written); possess outstanding follow through skills; highly reliable & dependable; Computer proficient; and the ability to handle emergency situations. Previous construction industry experience is a plus and specific dispatch experience in material testing & construction inspections is ideal. However, Atlas is willing to train a candidate possessing an aptitude and desire to learn new skills. Hours for this position are from 7:30 – 5:30 Monday through Friday. Also, a dispatch cell phone will be with you at all times for after business hours calls.

Actively and efficiently dispatches staff during work hours

Answers incoming telephone calls from clients/contractors

Schedules staff to multiple jobsites

Maintain and distribute electronic schedule

Coordinates paperwork for project set ups

Updates database

Creates and maintains electronic documents

Provide administrative assistance to field personnel

Provide administrative support to supervisor

Set up new projects

Essential Duties And Responsibilities:
Schedule field personnel on a daily basis. Receive, record, and distribute inspection and testing requests to inspectors. Take calls/emails from clients and contractors for inspection and testing requests. Record information such as project name, location of jobsite or shop where work is to be performed, time and date the work is to be performed, what equipment will be necessary for the project, a description of items to be inspected and/or tested and review all project details with the client/contractor.
Prepare the work order, enter information into the computer and communicate dispatch as appropriate, and if necessary, with the project manager or project engineer. Decide which personnel are qualified to perform tasks and make decisions regarding daily assignments. Schedule the service call and assign appropriate personnel as necessary, with proper equipment, to the jobsite. Coordinate equipment deliveries and pick-ups with inspectors and the Equipment Manager. Follow-up and verify that all samples were picked up. Address complaints and resolve problems.
Relay messages and special instructions to mobile crews, sample pick-up drivers and other departments as needed.

Minimum Requirements:
Construction knowledge a plus.

Technical Requirements:
Must be able to carry dispatch cell phone after hours for after business hours calls

Must be able to work in a time constraint environment

Must be able to multitask and handle constant interruptions

Must be able to work in a high stress environment

Must be able to thrive in a fast paced environment

Must be able to deal effectively with changes in schedules

Must be able to type 50 words per minute

Ability to listen and decipher what the client is asking / needing

Ability to effectively communicate on the telephone and in person

Ability to read maps and give directions

Must be able to project a professional image

Proper use of grammar, punctuation and spelling

Excellent knowledge of Microsoft Office (Word, Excel, Access and Outlook)

Benefits:
Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

Who We Are:
We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

Our Values:
Life: We enhance quality of life. We value people and safety above all else.

Heart: As our hallmarks, we act with compassion, empathy and respect.

Trust: We work together as partners, doing what we say with full accountability.

Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

Diversity, Equity & Inclusion are at the core of our purpose & values:

We are committed to enhancing the lives of our employees, customers, shareholders, and the communities where we live and work. We believe in our heart-led approach and place a strong focus on conducting our business in an ethical, compassionate and respectful way. Through our Diversity, Equity & Inclusion Program, we seek to hire, develop, and promote a talented and diverse team of professionals nationwide. We believe in leveraging the power of our different backgrounds, beliefs, perspectives and capabilities to create value for our company and our communities. Our values of Life, Heart, Mastery and Trust are the principles by which we operate, the character of our people, and the culture of our organization. We’re Stronger Together.

Atlas EEOC Statement

Atlas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf