Teller

Description

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances with accuracy. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures members are promptly and professionally served.

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DUTIES AND RESPONSIBILITIES

• Assumes responsibility for the efficient, effective and accurate performance of Teller functions.
• Represents the credit union in a courteous and professional manner.
• Receives share deposits in person or by mail.
• Receives loan payments in person or by mail. Properly computes interest.
• Processes cash advances, cashiers' checks, money orders and similar transactions.
• Disburses cash or check share withdrawals in person, by telephone or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
• Exercises the authority to open persons into membership, if so designated.
• Receives and processes payroll deduction starts, stops and increases.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Ensures that members' requests and questions are promptly resolved.
• Operates on-line teller terminal. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
• Receives and processes new member accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and such other account information as needed.
• Ensures that all members are informed of credit union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options and other related services and information.
• Maintains privacy of member account information.
• Ensures that the credit union's quality reputation is maintained and projected.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assists area personnel as required.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Performs drive-up teller and night drop functions as assigned.
• Cross-sells credit union services.
• Ensures that work area is clean, secure and well maintained.
• Performs related clerical duties as required.