Onsite Service Desk Agent Level 1
Job Posting for Onsite Service Desk Agent Level 1 at ATOS
Onsite Support Desk Jr. Mason, OH.
Summary of Tasks
- Accept inbound requests via phone, chat, email and ticket queues
- Record and process incidents and service requests according to process specifications
- Communicate with users to understand issues and provide solutions
- Document and resolve incidents according to process specifications
- Forward incidents which cannot be resolved to downstream support groups according to process specifications
- Initiate escalations according to process specifications
- Work collaboratively supporting team via Skype/Lync
- Expected resolution rate between 50% - 80%
Experience & Skills:
- Basic understanding of computer technology and IT support
- Experience in customer service ideally gained in a customer facing environment
- English proficiency in both verbal & written form
- Must be culturally sensitive; appreciate cultural differences
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Onsite Support Desk: 1 year (Preferred)
Work Location: In person
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