What are the responsibilities and job description for the Social Media Nutritional Manager position at ATR International?
This role is responsible for moderating and monitoring social media content, including answering consumer questions and triaging consumer care issues.
Implementing and supporting the social media moderation strategy for the US consumer marketing team
Approving social media posts and replies for Facebook (and future social media channels) on behalf of FreeStyle US
Managing social media FAQ documents to ensure they are updated as necessary
Working with our off-site moderation agency to manage escalated moderation issues
Monitoring and reporting social media metrics to measure against KPI goals
Pro-actively reaching out to consumers to gain permission to use their content in social media and marketing executions
Coordinating with cross-functional stakeholders to ensure the social media moderation strategy is effective and provides superior quality of customer service and supports our brand messaging Contributing to the ongoing content and editorial calendars
