Recovery specialist

Recovery Specialist / Call Center Representative Join our collections team and play a key role in assisting consumers with resolving past-due accounts.

The Recovery Specialist must ensure strict adherence to Federal and State Collection laws while preferring the following duties : Conduct Inbound and outbound interaction in a high-volume call center.

Respond to inquiries regarding open balances, facilitate seamless payment arrangements, and provide valuable insights into available payment options.

The ideal candidate will possess the following qualifications : Must have strong, clear communication skills and be comfortable engaging with others over the phone for extended periods of time.

Successfully maintain a professional attitude while addressing consumers past due accounts, skillfully navigating interactions with empathy, and fostering a collaborative partnership towards resolution.

Demonstrate high levels of self-motivation, thriving in an environment that champions positive debt collection practices.

High School Diploma or GED Call center and / or corporate customer service experience is required; financial industry experience is preferred.

Collection experience is preferred; however, a multi-step training and coaching program will ensure your overall success for those new to collections.

Proficient in CRM, data entry, and typing skills.Embrace the dynamic atmosphere of our vibrant call center and office environment, where your skills will not only be nurtured but also truly valued! To be considered for employment, please send your most updated resume to michelle@atriaconsulting.

com to join our talent pool.Please note that the salary range and / or hourly rate range of $17.00 - $19.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future.

When determining a team member's base salary and / or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion.

We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent.

We encourage everyone to apply!

Last updated : 2024-05-18