Senior Account Specialist, Customer Excellence

Senior Account Specialist, Customer Excellence: Atticus

About Us

American-owned and independently operated, Atticus is driven by grassroots experience and an unwavering commitment to operational excellence, helping U.S. retail distribution protect their livelihood.  Our expanding portfolio of branded-generic pesticides is spread across two market platforms: Agricultural and EcoCore markets.  Atticus offers a broad and growing portfolio of branded-generic fungicides, herbicides and insecticides. While the chemistry isn’t unique, the Atticus experience is. American-owned, privately held and personally financed, Atticus operates in a way that makes us nimble and accessible. We believe acting decisively requires not only adapting to change, but also deliberately creating it. Atticus is staffed with a team of skilled professionals with diverse experience and unique perspectives all assembled and aligned under one cultural framework.

What you will do in this role

In this Operations driven role, you will be responsible for managing the customer relationship through stellar order management and operational excellence. With ownership of the entire order to bill process, you will ensure that all customers receive an experience that is best-in-class. As the key internal liaison between Atticus and our customers, this role will work across functional areas to ensure that all order to cash processes are executed seamlessly.   You will be responsible for driving alignment on customer requirements and fostering process improvements to continually improve the customer experience.  The Senior Account Specialist will report to the Senior Director, Customer Excellence. 

Responsibilities  

• Develop and maintain strong internal and external customer relationships through constant interaction with key contacts and assessment of customer requirements
• Ensure that the order process is executed accurately with timely acknowledgment of order receipt and entry into the ERP system, analysis of available-to-promise via current inventory or production metrics, expedited order delivery management, real-time order shipment tracking and status communications and timely customer invoicing
• Facilitate issue resolution and contingency planning with Inventory Planning teams when there is an anticipated product shortage or change in customer product requirements
• Proactively coordinate logistics with public warehouses and manufacturing sites which includes coordinating daily shipping needs with logistics provider and managing bill of ladings and shipment releases
• Effectively implement pricing and programs to ensure accurate execution of transactions and proper communication with our customers
• Ensure compliance to all audit demands including adherence to state regulatory label requirements and adherence to master data integrity
• Deliver prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions including inventory reconciliations, processing of returns and credit and debit adjustments.
• Actively participate in efforts with commercial, operations, and finance by continually providing customer feedback to enable Atticus to meet both the customer’s and business’ needs
• Provide guidance to Account Specialists as needed and promote team cohesion and unity

Required Skills/Qualifications 

• Minimum of 5 years of experience with order management and customer account support required. Supply chain background preferred
• Strong analytical ability and communication skills
• Excellent organization, project management, time management and prioritization skills
• Exceptional customer quality and service orientation, attention to detail, organization, drive and follow through
• Proficiency with Microsoft Office products and ERP systems
• Must be eligible to work in the U.S. without sponsorship

Why Atticus?

Atticus is serious about the success of this industry.  We’re on a number of important task forces that support the industry and its workers, with the goal of ensuring good stewardship and safe use of products.  We’re also working to advance the future of Agriculture and EcoCore markets by supporting organizations that shape tomorrow’s leaders.