Receptionist

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

As a Front Desk Receptionist, you will be the first point of contact for our company.. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing mail and packages. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to handle emergencies in a timely and effective manner, while streamlining office operations.

About the Team

Executive Operations/Office Experience - We are a team who strive to create the best experience for our employees and executives whether working in-person, remote or hybrid. This is both in terms of the value of the company and the experience of the office. We oversee all aspects of the working environment. This ranges from the physical layout of the office space to the planning and execution of employee events: catered lunches to executive/board meetings. We pay attention to even the smallest details of the workplace experience and understand the ripple effects that might cause. Our key deliverables are employee & community engagement. Our mission is to create a safe, beautiful and happy workplace for all employees to bring their true authentic self every day and feel valued.

What will you be doing?

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person
• Ensure reception area is tidy and presentable at all times
• Provide basic and accurate information to employees and guests
• Handle incoming and outgoing mail, packages and deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk ( issue visitor badges)
• Assist the Office Experience Manager with planning and coordinating employee & community events
• Maintain office supplies inventory and place orders when necessary
• Assist the Executive Assistants with ordering and setting up of departmental lunches and other tasks as needed
• Assist the facilities manager by routing facilities requests to him or the property manager

What are we looking for?

• Proven work experience as a Receptionist, Front Desk Coordinator
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment - Printer and Scanner
• Professional attitude and appearance
• Solid written and verbal communication skills
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Perform other administrative tasks as needed which includes scanning and expense reports
• Coordinate with various departments to ensure smooth communication and operations
• Proven ability to handle confidential information and work with minimal supervision
• Perform other administrative tasks as needed

What will make you stand out?

• High school diploma or equivalent
• Minimum 2 year college degree preferred
• Experience with Slack and Microsoft Office Suite
• Event Planning
• Proven experience as a front desk coordinator, receptionist, or similar role
• Flexibility to adapt to changing priorities
• Ability to work effectively within a team

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• 🌅 We offer 10 paid days off for U.S. holidays throughout the year!
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🚗Free garage parking directly across from the office building.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• 💪🏽We offer a gym discount program to help you stay fit and healthy!
• 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
• 💰401k employer matching program – because your future deserves a friendly boost!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• 🐶We’ve got your furry friend covered with pet insurance discounts.
• 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
• 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
• 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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