What are the responsibilities and job description for the Account Manager position at AudioEye?
The Account Manager is responsible for customer retention and success throughout the entire customer lifecycle. This involves fostering robust relationships with clients and acting as their primary point of contact. The Account Manager will oversee the onboarding and successful implementation processes through close collaboration with the Customer Success team. The ideal candidate for this role will have a collaborative mindset, the ability to work closely with cross-functional teams and be a results-driven individual with a customer-centric focus, capable of driving not only the success of individual accounts but also contributing to the overall growth and reputation of the company.
Our mission at AudioEye is to eradicate every barrier to digital access because we believe equal access to digital content is the right of every individual and the responsibility of every entity.
AudioEye is a team of passionate professionals dedicated to our ambitious goal of accessibility for all. Our mission guides us through every challenge and keeps our focus on our purpose – changing the way the world uses the internet forever.
How you’ll Contribute:
- Drive customer success outcomes
- Maintain or increase renewal rates
- Communicate revenue opportunities to Business Growth team for cross-sell and up-sell opportunities
- Influence future customer lifetime value through higher product adoption and customer satisfaction
- Drive new business growth through greater advocacy and reference-ability
- Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy
Who you are:
- Bachelor’s degree or equivalent experience
- 2 plus years of experience (customer-facing organizations)
- Familiar with HTML, JavaScript, and CSS design capabilities
- Passion for identifying and solving problems
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue and growth
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Experience with web commerce, web/mobile applications
- Strong knowledge of usability principles, universal design and techniques
- Experience working in fast paced start-up environments
Our Values:
- Relentlessly Prioritize the Customer
- Own Outcomes
- Be Straightforward
- Act Now & Iterate
- Grit
- Decide with Data
- Hire and Develop A Players
- Be Coachable
- Organize and Plan
- Expect and Embrace Change
Benefits and Perks:
- Work with a talented but humble team
- Competitive compensation and equity
- Weekly paid family meal
- 401k, medical, dental, and vision insurance
- Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
- 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
- To support remote work conditions, AudioEye provides each employee a one-time stipend of $300
Equal Opportunity Employer: We embrace equal employment opportunity.
AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation.