What are the responsibilities and job description for the Head of Support position at AudioValley?
Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.
We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.
To learn more on what we do: https://www.winamp.com/
Your mission
- Manage daily operations of the support desk
- Build and manage the support team
- Represent the team to other stakeholders
- Define, optimize, and improve the Support workflow on Zendesk
- Effectively manage customer expectations
- Set the organisational standard for customer engagement
- Serve as a communication channel between customers and the organisation
- Put into operation a highly efficient support desk to and ensure it is constantly improving
Your profile
- Strong background in customer service
- Customer experience (Monitoring / Automation)
- Hands on Zendesk is required
- Goal oriented, able to get things done in time with good planning
- Has initiative and does not hesitate to try to implement new process and tools
- Great communicator, calm and cool headed
- Fluent in English, knowledge of French, Spanish or Dutch is a plus
What we offer
- Full-time, permanent contract in the music industry in Brussels
- Young and passionate work environment, with plenty of room for growth
- Competitive package
- Home-working possibilities
- Plenty of activities at the office (team gatherings, free sport coaching, etc)
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