Cat Care Assistant Manager

• Treats animals and teammates with the highest level of compassion and consideration
• Arranges department resources, schedules, and routines to facilitate efficient case management tactics and equitable animal caseloads/ratios among staff and volunteers
• Maintains accurate animal records by reviewing case notes, logging events, and documenting case progress
• Supports the management, organization, decision-making, problem-solving, implementation, and communication associated with Cat Care at APA!
• Assists with personnel and administrative tasks including recruiting and onboarding new staff and volunteers, creating staff schedules, resolving interpersonal disputes, communicating payroll and employee benefits, and other activities as needed
• Mentors, supports, and delegates assignments to staff and volunteers in their daily functions and program functions
• Works in collaboration with team to assure that shelter residents and guests attain and maintain the highest practical level of physical, mental, and psychosocial well-being and quality of life
• Surveys the performance of care staff and volunteers to ensure they are following a case management framework and addressing higher-level and individualized needs of animals within reason in the shelter environment
• Collaborates with Cat Care Manager on improvements in goal-driven care plans and pathways to placements/outcomes
• Monitors the transfer or discharge (placements/outcomes) of shelter animals from Vulnerable Populations to Communal Care as they improve medically and behaviorally.
• Responds in a leadership capacity to TLAC emergency situations and notifications
• Performs MOD tasks when delegated by Cat Care Manager, including management of the MOD inbox (customer feedback, rescue requests, record entry, and reporting), hands-on assistance of on-site teams whenever necessary, customer assistance, and inter-team liaisons
• Acts as a hands-on helper with all tasks and duties when team capacity is limited, or when it acts as a strategic use of time and skills
• Works and covers all care time shifts as needed or requested
• Prepares and delivers operational or project progress reports
• Supervises, coaches, and develops staff
• Communicates the goals, policies, and procedures of APA!, and develops plans to implement those needs
• Performs other related duties as assigned

• Must demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills
• Attends and participate in all required training sessions and meetings
• Maintains open and consistent communication with manager or designee, supervisor, and other colleagues
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings, weekends, and holidays as needed
• Able to work in a high-volume, fast-paced, high-stress environment

• Exceptional attention to detail
• Commitment to the wellbeing of every animal in the organization’s care
• Previous experience working in management and an animal care environment preferred
• Excellent interpersonal skills - can remain calm and professional at all times
• Excellent communication skills and ability to work with passionate people
• Knowledge of and passion for the No Kill movement and its aims in Austin and throughout the region
• Strong work ethic with a proven track record of accomplishment
• Contribute to the success of the Quality of Care department by adhering to strict standards of care for each and every animal in the shelter
• Continue to review and revise all practices to achieve a shorter service time without sacrificing quality or oversight
• Maintain a positive and enthusiastic attitude
• Must embody APA!'s Core Values of Innovation, Respect, Drive, Resourcefulness, and Inclusion
• Commitment to APA!'s customer experience expectations
• Willing and committed to working well with volunteers and staff in all roles

• Must be able to routinely lift 40-50 pounds
• Must be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather
• Be able to bend and use your arms in a repetitive manner
• Can be on one’s feet for an entire 8-hour shift

• Rapid pace with exposure to potential hazards including animal waste, fluids, debris, and chemicals
• High levels of noise, such as dogs barking
• Potential for animal bites, scratches, and diseases that can be transmitted from animals to people

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.