Automotive Service Advisor/Writer

About us

Auto Medics Inc is a small business in Guntersville, AL. We are professional, agile and our goal is to is to be the most trusted and honest repair facility in the area. We are committed to educating our customers and advising them of repairs that are needed, to help maximize their vehicles life. We continually invested in our employees, our facilities and the latest technology to ensure quality repairs of today’s modern vehicles. We believe in never sacrificing quality for quantity or rushing through service. Our goal is to make automotive repair a positive and stress-free experience..

Our work environment includes:

• Modern office setting
• Growth opportunities
• Modern office setting
• Casual work attire
• On-the-job training
• Safe work environment

Job Overview: We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. Responsibilities: - Greet customers and provide them with a positive experience - Listen to customer concerns and accurately document vehicle issues - Schedule appointments and communicate with customers regarding the status of their vehicles - Prepare accurate estimates for repairs and maintenance services - Coordinate with technicians to ensure timely completion of repairs - Explain repair recommendations to customers in a clear and understandable manner - Process payments and handle cash transactions - Maintain accurate records of services performed and customer interactions Skills: - Strong mechanical knowledge to accurately assess vehicle issues - Proficiency in performing oil changes, tire services, brake repairs, shocks/struts replacements, and other mechanical tasks - Ability to align and transmit customer concerns to technicians effectively - Excellent customer service skills with the ability to build rapport with customers - Detail-oriented with strong organizational skills to manage multiple tasks simultaneously - Strong communication skills, both verbal and written - Ability to handle cash transactions accurately Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management. We offer competitive pay based on experience and skill level. If you have the required skills and are looking for an exciting opportunity in the automotive industry, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $49,406.00 - $54,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Experience:

• Service writing: 1 year (Preferred)

Ability to Relocate:

• Guntersville, AL 35976: Relocate before starting work (Required)

Work Location: In person