What are the responsibilities and job description for the Toyota Service Manager position at Auto Recruitment USA?
Job Title: Service Manager
Department: Market Area
Reports To: General Manager
Summary:
Manages the Service and Parts departments, and guarantees efficient and profitable operations.
Responsibilities:
● Forecasts goals and objectives for the departments and strives to meet them.
● Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
● Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
● Attends Managers Meetings.
● Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
● Monitors the overall performance of the Service and Parts Departments.
● Guarantees quality of Multipoint Inspections completed by Technicians.
● Confirms quality of “Related, Immediate, Maintenance Docs”, to be reviewed by customers
within the first 25% of the time they are scheduled to beat the Dealership.
● Ratifies that Writers execute a Walkaround for every Customer.
● Ensures that Writers present Online Service Menu. (Smart VMA)
● Strives for harmony and team work within the Departments and interaction with other
Departments.
● Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which
affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.
● Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
● Establishes and maintains good working relationships with customers to encourage repeat and referral business.
● Fosters professional employee development and coordinates with employees to determine need for advanced training.
● Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
● Makes Customer satisfaction a Department’s priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
● Handles Customers complaints immediately and according to Dealership’s guidelines.
● Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments.
Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and
professionally communicates warranty information and clarification to Customers.
● Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
● Works with employees to improve the overall profitability of the Dealership.
● Keeps abreast of new equipment and tools available and recommends purchases.
● Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
● Serves as a liaison with Factory Representatives.
● Preserves a safe work environment.
● Maintains a professional appearance.
Job Type: Full-time
Pay: From $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- Day shift
Ability to commute/relocate:
- Beech Island, SC: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $125,000