What are the responsibilities and job description for the Retention Representative position at Auto Repair Network?
Voted the Best Place to Work by the St. Louis Business Journal, Auto Repair Network is an energetic, fast-paced, and growing company looking to add key talent to the team. We are seeking driven, results-oriented people who approach each day with positivity and a “Customer First” mentality and those that thrive in a competitive atmosphere! We offer a competitive base compensation and benefits package, including medical, dental, and vision.
We believe in developing our people and rewarding those that work to achieve results. We strongly believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development.
Benefits
- Health, vision, and dental insurance
- Pay: $15 an hour commission
- Job Type: Full-time M-F
If you are looking to join an awesome, family-like team and are driven to succeed, apply now!
Compensation:$15 hourly commission
Responsibilities:Reporting to the Customer Service Manager, this position is responsible for:
- Answering inbound calls from existing customers.
- Assisting customers with general inquiries, making payments, and questions regarding claims.
- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
- Working with finance and administration.
- Maintaining a consistently positive attitude and customer-first approach to deliver stellar service to all customers.
- Maintaining current knowledge of products and services offered.
- Other tasks as assigned.
Requirements for Customer Service/Retention Rep:
- Strong attention to detail and the ability to follow directions.
- Ability to present oneself well over the phone.
- Excellent customer service skills.
- Strong communication skills.
- Ability to effectively multi-task.
- Experience in a call center environment a plus (training will be provided).
- Must be able to be licensed by the State of Missouri (application process and fee supported by company).
Our lively, growing team at Auto Repair Network offers a fun, relaxed work environment with uncapped potential. We have a clear purpose and understanding for both you, our company, and company products. We are a Nationwide Inbound Call Center offering extended auto warranties. We will supply you with all the tools and knowledge to be as successful as you can.