Membership representative

Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing?

If that aligns with your values and work ethic, you have found the right place to work with AutoPayPlus. AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives.

Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.

We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. We invite you to seize this opportunity and contribute to our ongoing success story by applying today.

We are seeking a customer-oriented service representative to join our Member Support team. Must be able to provide service information and account support and resolve any issues that our members might have with their accounts.

At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. Employees are empowered and expected to initiate and implement new ideas and are rewarded for out-of-the-box thinking.

As a performance-based company, every employee has a direct impact on their own personal compensation, employee compensation, and overall, Company profitability.

Participate in a robust incentive program, to earn more as you assist our members in reaching financial freedom!

Responsibilities :

• Commit to a 100% customer satisfaction service goal. Ensure excellent service standards and maintain high customer satisfaction.
• Develop Brand Loyalty by creating personal connections with members on service calls.
• Effectively manage large amounts of incoming calls and make outbound follow up calls.
• Educate sales leads about the service benefits.
• Identify and assess members’ needs and provide customer-oriented solutions.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods / tools.
• Meet personal / team targets and call handling quotas.
• Handle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of member interactions, process member accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage members.
• Work closely with other business units.
• May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.

Minimum Requirements :

• Bilingual in English and Spanish a plus
• Must be able to communicate professionally in English.
• An associate degree or 5 years of customer service experience
• A basic understanding of loan types and servicing or willingness to learn.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Track record of meeting and exceeding quotas
• Experience with CRM and phone systems
• Ability to adapt / respond to different types of customers.
• Excellent verbal and written communications
• Solid attendance record
• Be a conscientious and reliable team player.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be able to pass a rigorous background check and credit check.
• Must be able to work one four hour shift one Saturday per month.

Physical requirements

The position is not physically demanding.

Working conditions

The work is typically performed in an office setting.

AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity.

We are steadfast in our commitment to cultivating an inclusive workspace for all team members.

Benefits

• Retirement Savings Plan : 401(k) with Employer Matching
• Fully Funded Health Benefits : 100% Company-Paid Health, Dental, and Vision Insurance for Employees
• Life Assurance : Comprehensive Life Insurance Coverage
• Income Protection : Short- and Long-Term Disability Insurance
• Generous Time Off : Paid Vacation, Federal Holidays, and Sick Leave
• Work Schedule Flexibility : Adaptable Working Hours
• Relaxed Office Environment : Casual Dress Code and Atmosphere
• Strategic Location : Conveniently Situated Near the I-4 Ivanhoe Exit
• Complimentary Parking : Employer-Funded Parking Facilities
• Employee Nourishment : Daily Snack Table and Weekly Breakfast Offerings
• Team Engagement : Off-Site Company Events for Team Building
• Financial Wellness Program : Complimentary Access to Our Debt-Reduction Service

Last updated : 2024-02-23