What are the responsibilities and job description for the Service Writer position at AutoSmart?
Service Writer
The Autosmart Service Department in Texarkana is currently looking to add a dynamic Service Writer to its team! We are looking for a dedicated service writer to act as the liaison between our Company and our Customers. The service writer's responsibilities include ensuring the Customer's needs are filled by coordinating transactions between the Company and the Customer.
Autosmart's mission is to improve the lives of our Customers by providing them access to automobile ownership. Our values include excellence, integrity, service, ownership, reliability and professionalism. If you align yourself with our mission and values, we want to talk to you!
The Service Writer’s Role and Responsibilities:
- Develop strong Customer relationships through outstanding service delivery
- Ability to actively listen to Customer’s concern to effectively interpret vehicle repair needs based on Customer’s information.
- Take accurate notes
- Schedule appointments for vehicle repairs
- Produce repair orders including cost and approximate repair times
- Monitor progress of repairs
- Follow-up with Customer on status of repair work
- Release repaired vehicle to Customer and explain the work performed along with associated costs
- Take payments and post payments into computerized system
- Communicate effectively with internal and external Customers
- Gain knowledge of service maintenance requirements and warranties
- Handle the day to day of outsourced work to a recon facility
- Ability to work in a strong team environment
- Ability to adhere to Company’s core values
- Other duties as assigned
Preferred Skills
- Detail oriented
- Effective problem-solving skills
- Self-motivated
- Strong record-keeping skills
- Computer literate with knowledge of basic office software programs
- Experience in collections and/or account relationship management Preferred
Autosmart Offers Benefits Such As:
- Aggressive Pay Plan
- 401K
- Medical, Dental and Vision Insurance
- Paid Vacation
- Paid Sick Time
- Holiday Pay
- Team Environment
- Career Growth Opportunities!