Research & Sales Analyst

Position Summary: 

The Research & Sales Analyst is responsible for researching and analyzing subscriber accounts, identifying products misuse, and strategize ways to recover loss revenue and ensure online product security compliance. This person proactively researches large groups, works with National Accounts and identifies opportunities to increase sales, security compliance and customer retention. The role will collaborate with Business Systems, IT and other departments to contribute ideas that will help improve tools and processes to protect the best interests of ALLDATA.

Position Responsibilities - Other duties may be assigned:

• Identify revenue opportunity while analyzing usage reports to ensure online product security compliance
• Collaborate with Strategic Markets to reduce compliance issues and maximize customer retention, sales revenue and net sales profit
• Qualify, implement, and maintain mandated groups with bi-annual review for new sales opportunity
• Administrate pricing compliance by validating new sales fall in line with current pricing strategies and promotions, as well as work to bring groups under a single, cohesive agreement to align pricing
• Monitor and analyze complimentary accounts and integration partners for sales opportunity
• Monitor third party websites and work with host to remove piracy advertisements   
• Create, manage and report on product trials for customers
• Set account limits and stage resets to clear out remote activity
• Collaborate with Business Systems and IT to improve processes and tools
• Handle API set up/monitoring for 3^rd party integration partners
• Research large groups out of compliance to generate leads and sales opportunity
• Meet revenue targets each period through lead generation
• Handle and maintain incoming support tickets
• Collaborate with departments to deliver customer retention, sales revenue and net sales profit
• Maintain group research and account relationships in CRM
• Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes and/or upgrades to enterprise products
• Prepare contracts for compliance sales
• This position has no direct reports

Position Requirements:

• Bachelor's degree (BA, BS) or equivalent.
• Minimum five years’ sales or comparable sales type experience.
• Excellent writing and editing skills.
• Exceptional communication, organizational, and interpersonal skills.
• Strong research and analytical skills.
• Strong sales and closing skills.
• Up-to-date knowledge of Internet products, security standards and styles.
• Demonstrated leadership potential. Ability to analyze and manage workload independently, as well as to contribute constructively in a team environment.
• Moderate to advanced proficiency with MS Office suite, more specifically EXCEL
• Basic understanding of SQL
• Experience in product security compliance is desired.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.  On rare occasions, there may be a need to move or lift light articles.

Salary : $0