Client Services Manager

Job Title: Client Services Manager

Department: Operations / Sales

Location: Remote

What We Do:

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We’re not just driving change; we’re leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.

Our Mission? We’re not just changing lanes; we’re determined to set the industry standard and tow the technology game to the next level.

About the Role:

At Autura, we’re all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we’re looking for a Client Services Manager to join our Sales Operations Department. As the Client Services Manager you will ensure an exceptional experience at every touchpoint of our clients’ journey from the initial implementation phase to building thoughtful relationships. On a day-to-day basis, you will prioritize the optimization of the use of new product features, driving product adoption, and providing strategic recommendations tailored to meet our clients’ evolving business requirements. The ideal candidate is excited to immerse themselves in a fast-paced environment, where your efforts will directly impact the success of Autura.

What You’ll Be Doing:

• Own relationships with new and existing clients’ to coordinate onboarding, discover partnership objectives, and develop success plans to drive value and long-term retention
• Lead a seamless implementation, go-live, and Ttraining process for new clients
• Strategically execute engagement plans to support product adoption and the continuous improvement of customer client experience
• Collaborate with internal teams such as sales, product, partner support, and engineering to effectively address existing or new client requirements
• Gather, understand and analyze client feedback, presenting key findings to internal stakeholders for actionable insights
• Define client KPIs and objectives for product utilization, collaborating closely with clients to align and achieve these goals
• Proactively oOversee renewals, cross-sells, up-sells, and expansions
• Establish and refine client success processes to accommodate the dynamic growth of our organization

About You:

• 4 years’ experience in a customer client facing role, preferably in a SaaS software environment managing relationships that retain and grow revenue

• Strong project management and problem-solving skills, with the ability to manage multiple projects and clients simultaneouslyy

• Proven track record of achieving customer retention and growth goals
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical audiences.Exceptional written, and verbal communication skills

• Adept at consolidating technical processes and presenting to multiple stakeholders within an agency
• Demonstrated ability to work independently and as part of a team in a fast-paced, high growth environment
• A passion for customer successclient success and strong desire to exceed customer client expectations

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For this role, the base salary range is $90,000-$100,000 Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.