Client Advocate

24 hours a week!

About Avail - Avail is a nonprofit committed to keeping those facing a past or present unexpected pregnancy at the heart of their own story by listening first and addressing the complex feelings and needs shaping people’s choices. Offering free, non-political, and non-judgemental care, Avail meets both women and men with comprehensive support. This support includes personal client advocacy programs centered around decision making, after abortion processing, pregnancy and parenting, healthy relationships, and male services. Avail also offers its services through self-guided digital programs to reach those preferring to access support at their fingertips via availnyc.org and betterclarity.com. Clients come from all over the country and the world, and 99% of clients would recommend Avail to a friend. Avail's employees also love their jobs; in 2023, Avail ranked as the #1 Small Business at Best Companies to work for in New York State.

POSITION SUMMARY:

Meets with and provides care for clients considering abortion or who have experienced abortion. Responsibilities include intake, referrals, follow-up and administrative duties.

PRINCIPLE DUTIES

INTAKE- meet with clients and interview utilizing Avail approach

Conduct initial intake interview with clients considering or scheduling an abortion

Facilitate a decision-making tool, helping clients to clarify their options, values, and next steps

REFERRALS- provide options to clients

Provide compassionate care and offer complete information on all pregnancy options, including fetal

development and abortion procedures

Provide case management & community referrals to address clients’ immediate needs

FOLLOW UP- track client decisions and keep building the relationship

Provide timely follow-up with clients

ADMINISTRATIVE- support own work with record keeping and support the Center

Document all client interactions in a timely fashion

When not providing direct or indirect client care, will assist the Client Services Team on any needed administrative tasks

Other duties as may be required

REQUIREMENTS FOR ALL EMPLOYEES

Passion for Avail’s mission and the theological foundation for Avail’s values and practices, exhibit a growing Christian faith, and agreement with Avail's employment policies.

MINIMUM QUALIFICATIONS

Education, Experience, Knowledge, Competencies

This client-facing role requires a compassionate individual who exhibit a strong commitment and dedication to the sanctity of all human life. Ability to be non-judgmental and supportive to individuals facing critical life choices.

• Education: Degree in social work or counseling a plus, but not a requirement.
• Work Experience: 2 years experience working with individuals in crisis situations. This may be volunteer or paid experience.
• Knowledge areas: may be trained on the job- facts about fetal development, knowledge of support systems available for parents, community and church connections and support.
• Competencies: Composure, Interpersonal Savvy, Patience, Compassion, Problem-Solving, Verbal Communication
• Computer/Tech Skills: Basic proficiency in Google Apps, and MS Office applications, and Mac software.

Physical Demands/Working Conditions:

• Ability to stand, walk or sit at a computer for an extended period of time.
• Ability to talk, see and hear within normal range
• Finger and hand dexterity to manipulate objects

The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principal duties of the job except where to do so would cause an undue hardship on Avail NYC’s business operations.

Key Benefits Include:

• Medical, dental, vision, employee assistance
• Life insurance
• Generous PTO including sick leave
• Short term and long term disability
• Retirement Plan
• Flexible Spending – Medical and Dependent Care
• Commuter Benefits

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Avail. To perform this job successfully, an individual must be able to perform the principal duties satisfactorily. Employment at Avail NYC is at-will which means that either the employee or Avail can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

Job Type: Part-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have 2 years experience working with individuals in crisis situations? This may be volunteer or paid experience.

Education:

• Bachelor's (Preferred)

Experience:

• Counseling: 2 years (Preferred)
• computer tech: 2 years (Preferred)
• Client Advocacy: 2 years (Preferred)
• Social work: 2 years (Preferred)

Work Location: In person