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Customer Retention Representative II Salary in the United States

How much does a Customer Retention Representative II make in the United States?

As of August 01, 2026, the average salary for a Customer Retention Representative II in the United States is $41,766 per year, which breaks down to an hourly rate of $20.

However, a Customer Retention Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $48,353
  • Majority Range (25th-75th percentile): $36,460 to $45,214
  • Entry-Level (10th percentile): $31,629
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Retention Representative II Salaries

A Customer Retention Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Retention Representative II Salaries?

Experience is a primary driver of a Customer Retention Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Retention Representative I (0-1 years): $36,926
  • Customer Retention Representative II (1-3 years): $41,766
  • Customer Retention Representative III (3-5 years): $48,445
  • Customer Retention Supervisor (5+ years): $64,560
  • Customer Retention Manager (5+ years): $92,210
Job Role Years of Experience Average Salary
Customer Retention Representative I0-1 years$36,926
Customer Retention Representative II1-3 years$41,766
Customer Retention Representative III3-5 years$48,445
Customer Retention Supervisor5+ years$64,560
Customer Retention Manager5+ years$92,210
View as Graph

How Do Customer Retention Representative IIs Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Retention Representative IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $46,243.
  • California: $46,068.
  • Massachusetts: $45,454.

Top Paying Cities for Customer Retention Representative II

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $52,679
  • San Francisco: $52,103
  • Oakland: $51,005

What Skills Can Increase a Customer Retention Representative II's Salary?

Demanded Skills for the Role:

  • Team Management (Mentioned in 16.18% Job Postings): The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
  • Customer Care (Mentioned in 1.48% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
  • Sales Process (Mentioned in 0.55% Job Postings): Designing and implementing repeatable steps that a salesperson takes to move a prospect from an early-stage lead to a closed customer.
Skills Demand Percentage
Team Management 16.18%
Customer Care 1.48%
Sales Process 0.55%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Retention Representative II's salary.

  • Understanding Customer Needs: Can increase your salary by up to 57%.
  • Prospecting: Can increase your salary by up to 29%.
  • Risk Management: Can increase your salary by up to 28%.
Skill Salary Salary % Increase
Understanding Customer Needs $65,573
57%
Prospecting $53,878
29%
Risk Management $53,460
28%
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Customer Retention Representative II Salary by Company Size: Startups vs. Enterprise

Customer Retention Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $46,755. While startup companies pay approximate $39,553.

Customer Retention Representative II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $39,553
Growth Stage 51~500 $41,832
Established 501~5000 $45,150
Enterprise 5000+ $46,755

Customer Retention Representative II Salary by Industry: Top Paying Sectors

For Customer Retention Representative II roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Pharmaceuticals sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Retention Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Retention Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Customer Retention Representative II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$50,119$24.020%
Pharmaceuticals$50,119$24.020%
Aerospace & Defense$48,031$23.015%
Biotechnology$48,031$23.015%
Financial Services$45,943$22.010%

Customer Retention Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Retention Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026
$36,460
Average $41,766/year
$45,214
$3,038
Average $3,481/month
$3,768
$701
Average $803/week
$870
$18
Average $20/hour
$22
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $45,214 $3,768 $870 $22
Average $41,766 $3,481 $803 $20
25th Percentile $36,460 $3,038 $701 $18

Customer Retention Representative II Salary Growth & Career Path

Customer Retention Representative II

Next Role

Advancement

Promotions are the fastest way to increase your earnings. As a Customer Retention Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Next Step Role Estimate Salary Projected Raise
Customer Retention Representative III $48,445 16%
Executive Response Specialist $53,505 28%

Most common benefits for Customer Retention Representative II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Retention Representative II

Here are companies hiring for Customer Retention Representative II and their salaries, click below for more details.

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FAQ about Customer Retention Representative II

1. Where can a Customer Retention Representative II earn the most?

A Customer Retention Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Representative II earns the most in San Jose, CA, where the annual salary of a Customer Retention Representative II is $52,679.

2. What is the highest pay for Customer Retention Representative II?

The highest pay for Customer Retention Representative II is $48,353.

3. What is the lowest pay for Customer Retention Representative II?

The lowest pay for Customer Retention Representative II is $31,629.

4. What are the responsibilities of Customer Retention Representative II?

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

5. What industry pays the highest salary for Customer Retention Representative II?

The Energy & Utilities industry offers the highest average compensation for Customer Retention Representative II roles, with salaries approximately 20% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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