Customer Retention Representative II Salary
How much does a Customer Retention Representative II make in the United States? The average Customer Retention Representative II salary in the United States is $41,993 as of August 27, 2023, but the range typically falls between $38,005 and $47,036. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Retention Representative II Salary | $34,375 | US | August 27, 2023 |
| 25th Percentile Customer Retention Representative II Salary | $38,005 | US | August 27, 2023 |
| 50th Percentile Customer Retention Representative II Salary | $41,993 | US | August 27, 2023 |
| 75th Percentile Customer Retention Representative II Salary | $47,036 | US | August 27, 2023 |
| 90th Percentile Customer Retention Representative II Salary | $51,627 | US | August 27, 2023 |
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Job Description for Customer Retention Representative II
Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2023 Salary.com)... View full job description
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Customer Retention Representative II Pay Difference by Location
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| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative III | Experience 2 - 5 | EducationHigh School | Salary Compared to This Job |
- Customer Retention Representative II Salaries with No Diploma
- Customer Retention Representative II Salaries with a High School Diploma or Technical Certificate
- Customer Retention Representative II Salaries with an Associate's Degree
- Customer Retention Representative II Salaries with a Bachelor's Degree
- Customer Retention Representative II Salaries with a Master's Degree or MBA
- Customer Retention Representative II Salaries with a JD, MD, PhD or Equivalent
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Skills associated with Customer Retention Representative II: Customer Service Metrics, Customer Support, Customer Service Monitoring Software, Customer Engagement ...More
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