As of March 01, 2025, the average annual salary for a Customer Retention Representative II in the United States is $45,528. Salary.com reports that pay typically ranges from $41,026 to $50,897, with most professionals earning between $36,927 and $55,786.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,897 | $4,241 | $979 | $24 |
| Average | $45,528 | $3,794 | $876 | $22 |
| 25th Percentile | $41,026 | $3,419 | $789 | $20 |
An entry-level Customer Retention Representative II with less than 1 year of experience earns about $43,482. With 1-2 years of experience, the average salary increases to $43,615. For 2-4 years of experience, the pay typically rises to $45,336. Senior-level professionals with 5-8 years of experience earn around $47,550, and those with over 8 years of experience can expect an average of $47,708.
| Levels | Salary |
|---|---|
| Entry Level Customer Retention Representative II | $43,482 |
| Intermediate Level Customer Retention Representative II | $43,615 |
| Senior Level Customer Retention Representative II | $45,336 |
| Specialist Level Customer Retention Representative II | $47,550 |
| Expert Level Customer Retention Representative II | $47,708 |
| Entry Level | 4% |
| Mid Level | 4% |
| Senior Level | 0% |
| Top Level | 4% |
| Experienced | 5% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
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Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Customer Retention Representative II compensation over the past six years. For example, the median salary increased from $44,327 in 2023 to approximately $43,414 in 2024. (For a detailed analysis of Customer Retention Representative II salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Customer Retention Representative II information for you to search for. Click on search button below to see Customer Retention Representative II job openings or enter a new job title here.
Here are companies hiring for Customer Retention Representative II and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $45,528 | 63.1% | ||
| Bonus | $2,990 | 4.1% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,712 | 5.1% | ||
| 401K/403B | $2,038 | 2.8% | ||
| Disability | $970 | 1.3% | ||
| Healthcare | $8,352 | 11.6% | ||
| Pension | $2,620 | 3.6% | ||
| Time Off | $5,971 | 8.3% | ||
| Total Compensation | $72,182 | 100% | ||
The average annual salary of Customer Retention Representative II is $45,528. In case you are finding an easy salary calculator, the average hourly pay of Customer Retention Representative II is $22; the average weekly pay of Customer Retention Representative II is $876; the average monthly pay of Customer Retention Representative II is $3,794.
A Customer Retention Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Retention Representative II earns the most in San Jose, CA, where the annual salary of a Customer Retention Representative II is $57,137.
The highest pay for Customer Retention Representative II is $55,786.
The lowest pay for Customer Retention Representative II is $36,927.
Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
