Intake Coordinator

Umpqua Valley Nursing & Rehabilitation Center has an exciting opportunity for an enthusiastic and customer service driven admissions/marketing professional for an Intake Coordinator position!

In addition to excellent written/verbal communication, problem solving and decision making abilities, the best candidate will possess the ability to work well with an interdisciplinary team. The ideal candidate will be passionate about connecting people with services, display a versatile, think-outside-the-box style, and have the drive to follow through on program initiatives.

We are looking for individuals who embrace a reverence for life and a heart for healing. With enthusiasm and compassion, our Avalon family works with our patients and their families as well as with our communities to celebrate life every day!

Responsibilities:

• Coordinates with nursing resident room changes and works with maintenance and housekeeping to ensure that rooms are cleaned, repaired and ready for transfers and/or new admissions. 
• Ensures that the admissions process enhances the customer experience, is seamless, and that all necessary customer service, documentation, and regulatory functions are completed in a pleasant, timely, and customer-friendly manner.
• This position acts as a data entry point into the electronic health record system (CRM or similar)
• Must adhere to Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
• Participates in Quality Improvement activities as assigned.
• This position regularly requires long hours and frequent weekend work.
• This is a position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and working during inclement weather may be required.

Qualifications:

• High school diploma.
• Degree in health care management, medical social work or marketing is desirable.
• Exposure to and understanding of the health deliver system, medical vocabulary, and background or interest in sales is desirable.
• Must possess current health certificate/examination required by State Agencies.
• 3-5 years of customer service experience in similar role in a health care setting
• Understands and applies training from in-service education and has ability to instruct personnel during training education and staff meetings. 

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