Center supervisor

Supervisor - Customer Relations Center page is loaded

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locations

United States Of America, New York, Binghamton

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R-03472

Supervisor- Customer Relations CenterScope of Work -MAJOR ROLES AND RESPONSIBILITIES

Scope of work - range of responsibilities) : Supervise, direct hires and the entire Customer Care center, to handle inbound customer telephone calls with maximum productivity, a high quality of customer service, and adherence to policy and procedures.

Includes required monthly call monitoring of each direct hire.Direct hires are in a union position.Responds to escalated customer complaints.

Review AHT with direct hires.Distribute and audit Ancillary work to be processed by team members.Provide coaching, counseling, and performance feedback to team members.

Handle routine personnel issues. Handle union grievance issues when applicable. Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.

Perform supervisory stand-by duty, as required, during storms and other restoration efforts. Ensure the safe and timely restoration of service by working in concert with the 24-hour area, communications center, and service centers.

Process weekly payroll, maintaining accurate time keeping and review of FMLA, STD and LTD.Periodic closing at 6 : 00 pm.Participate in projects as SME’s.

And other duties as assigned.JOB REQUIREMENTS : Education & Experience Required : Associates or Bachelor’s degree is preferred5 years of experience in the field of customer service and 3 years of supervisory experience preferredWorking knowledge of Chapter 815 and Regulatory practicesKnowledge of Company’s customer services policies and practices preferredKnowledge of Company’s billing system and understanding of the billing process preferredCompetencies : Demonstrated communicationAbility to multitaskFocus to achieve resultsStrong leadership skillsDevelop Self & OthersEmpower to Grow & Be a Role ModelBe AgileAttendance is critical, with ability to work a variety of shifts from 7 : 00 am to closing at 6 : 00 pmDuty responsibilities on a weekly basis shared between all supervisors#ML1-LIIN OFFICE POSITION-5 DAYS PER WEEKMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that countryAVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture.

At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.

comJob Posting End Date : April-19-2024Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future.

Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets. Our primary businesses are Networks, which serves 3.

3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.

S. with a diverse onshore and offshore renewable energy portfolio. With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company’s ESG F framework and the UN Sustainable Development Goals.

This has led to recognition by JUST Capital for four consecutive years and, in 2024

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Last updated : 2024-04-07